Customer Relations Representative
bruno· Customer Service/Support
About this role
Overview
This position is responsible to serve customers and government agencies via a call-center. Provide product and sales information, process quotes and sales orders, coordinate product delivery and installation. Work independently and on teams to develop, improve and ensure customer satisfaction. Support Sales team to increase sales and resolve product and service concerns in a fast-paced office environment.
Responsibilities
- Knowledge of company’s product lines, product functionality, prices, lead times, delivery schedules and freight carriers
- Respond verbally and in writing to customer requests via telephone, US mail, email and fax
- Interpret/assess customer requests and recommend applicable BRUNO products to provide mobility solutions that best fit customer needs
- Perform frequent customer follow up to ensure solution was timely and accurate
- Initiate and maintain accurate sales data; gather data and create reports for management and government agencies
- Utilize problem solving skills for work not clearly defined, create work instructions, maintain organized records and work systematically and efficiently
- Conduct and record post sale follow up results with customers
- Proven decision-making skills to expedite customer inquiries and orders accurately
- Develop recommendations for process improvements that identify solutions and create standardized work
- Work with confidential business matters, perform accurate work, display personal initiative to meet all goals within deadlines, work collaboratively and display respect, trust and integrity
Qualifications
Education and Experience:
- High school diploma or equivalent
- 3 years customer service experience with strong facilitation and presentation skills
- Intermediate Microsoft Office suite proficiency
- Associate Degree in business-related field is a plus
- Experience in a call-center environment is a plus
- Experience in Epicor ERP system is a plus
- Experience in Salesforce CRM is a plus
Skills & Abilities:
- Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
- Create business-level written correspondence and verbally present information to internal and external customers.
- Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment.
Working Conditions/Physical Demands:
- Regular office environment
- While performing the duties of this job, the employee is regularly required to sit or stand; use hands to type, handle, or touch; and talk or hear
- The employee is occasionally required to travel between buildings
Frequently Asked Questions
Is the salary disclosed for the Customer Relations Representative position at bruno?
The salary for this Customer Relations Representative role at bruno is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relations Representative position at bruno located?
This Customer Relations Representative role at bruno is based in Oconomowoc, WI, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relations Representative role at bruno full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Relations Representative role in the Customer Service/Support department at bruno.
Which team or department does the Customer Relations Representative at bruno belong to?
This Customer Relations Representative position is part of the Customer Service/Support department at bruno. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relations Representative position at bruno?
Click the "Apply Now" button on this page. You will be redirected to bruno's official application portal hosted on icims where you can submit your application directly.
When was the Customer Relations Representative job at bruno posted?
This Customer Relations Representative position at bruno was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relations Representative
bruno
You'll be redirected to bruno's official application page on icims.