Administrative Assistant
refractoryservice
Customer & Sales Support Specialist
refractoryservice· Sales
About this role
Refractory Service, Inc. (RSI) is seeking an organized, customer-focused Customer & Sales Support Specialist to connect customers, field sales, and plant operations. You’ll help keep quotes, orders, schedules, and deliveries accurate and on track.
What You’ll Do
- Coordinate customer requirements, priorities, schedules, and delivery commitments across sales, production, and shipping.
- Prepare accurate material quotes, review purchase orders, enter orders, and issue acknowledgements.
- Monitor order progress and communicate timely updates to customers and sales representatives.
- Resolve routine order and delivery issues while maintaining organized electronic records.
- Support Salesforce data entry, account administration, reporting, correspondence, and follow-up.
What You Bring
- High school diploma or equivalent; associate degree preferred.
- Two or more years of customer service, sales support, order management, or related administrative experience.
- Strong communication, organization, attention to detail, judgment, and problem-solving skills.
- Proficiency with Microsoft Outlook, Excel, Word, and Teams.
- Salesforce, CRM, ERP, or manufacturing-system experience is a plus.
- Ability to work independently, collaborate across departments, and manage changing priorities.
Work Environment & Physical Requirements
- Office-based work with regular interaction with shop and plant employees.
- Ability to sit or stand for extended periods, use standard office equipment, and lift up to 25 pounds occasionally.
Why Join RSI?
Join a collaborative team where your accuracy, responsiveness, and follow-through will directly support customers and operations. Apply today to join Refractory Service, Inc. as our next Customer & Sales Support Specialist.
About RSI
RSI provides custom refractory solutions for industrial customers operating high-temperature processes. RSI is an equal opportunity employer.
Frequently Asked Questions
Is the salary disclosed for the Customer & Sales Support Specialist position at refractoryservice?
The salary for this Customer & Sales Support Specialist role at refractoryservice is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer & Sales Support Specialist position at refractoryservice located?
This Customer & Sales Support Specialist role at refractoryservice is based in Jackson, Wisconsin, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer & Sales Support Specialist role at refractoryservice full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer & Sales Support Specialist role in the Sales department at refractoryservice.
Which team or department does the Customer & Sales Support Specialist at refractoryservice belong to?
This Customer & Sales Support Specialist position is part of the Sales department at refractoryservice. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer & Sales Support Specialist position at refractoryservice?
Click the "Apply Now" button on this page. You will be redirected to refractoryservice's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer & Sales Support Specialist job at refractoryservice posted?
This Customer & Sales Support Specialist position at refractoryservice was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer & Sales Support Specialist
refractoryservice
You'll be redirected to refractoryservice's official application page on bamboohr.