Customer Service Agent
alphabeinsightinc
Customer Service Agent
betsson· Operations
About this role
As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to deliver an outstanding customer experience
The Wow
This role is key in supporting customers across multiple channels while ensuring compliance with player safety, responsible gaming, and regulatory requirements
A taster of what you will be involved with:
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Support customers via email, live chat, and telephone in Spanish and English
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Work closely with the team to achieve high customer satisfaction and KPI targets.
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Manage and maintain customer accounts.Translate promotional content and customer surveys into the local language when required.
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Request, review, verify, and store customer documentation in line with regulatory requirements.Perform KYC checks, customer risk assessments, and monitor suspicious activity
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Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.
What we are looking for
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Strong written and verbal communication skills in Spanish and English.
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Previous experience in customer service (face‑to‑face, online, or phone‑based)
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Strong attention to detail and ability to multitask.Good knowledge of Microsoft Office tools.
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Ability to work independently and meet deadlines.
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Team player with a customer‑centric mindset.
What we offer
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Challenge accepted?
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Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at betsson?
The salary for this Customer Service Agent role at betsson is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at betsson located?
This Customer Service Agent role at betsson is based in Buenos Aires. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Agent at betsson belong to?
This Customer Service Agent position is part of the Operations department at betsson. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at betsson?
Click the "Apply Now" button on this page. You will be redirected to betsson's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Agent job at betsson posted?
This Customer Service Agent position at betsson was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
betsson
You'll be redirected to betsson's official application page on Greenhouse.