Customer Service Agent
alphabeinsightinc
Customer Service Agent
usphysicaltherapy2· Administrative
About this role
Company Description
At JACO Rehab, our mission is to empower our patients by providing individualized, innovative, and intelligent care! We pride ourselves on providing one-on-one care to our patients, which focuses on manual therapy and exercise. We first opened our doors in 1998, and have since grown to four locations: Honolulu, Waikele, Mililani, and Kapolei. Over the years, we have helped thousands of people in Hawaii get back to doing the things they love most because we offer one-on-one physical therapy, injury prevention programs, and performance services for runners, paddlers, and other athletes.
We are seeking a friendly, organized, and detail-oriented Customer Service Agent to support our physical therapy clinic. This role is the first point of contact for patients and plays a critical role in delivering an excellent patient experience. The ideal candidate is comfortable being on screen communicating with patients and managing administrative tasks with accuracy and empathy.
This position begins as an in-person training role with a transition to a hybrid model upon successful completion of training. Applicants must currently reside in Hawaii.
Job Description
Job Duties:
- Greet patients virtually while providing outstanding customer service
- Answer phones
- Electronic Scheduling
- Data Entry
- Verify current personal and financial information
- Maintain patient charts and electronic medical records
- Verify insurance benefits
- Charge tickets
- Collecting, posting, and depositing patient payments
- Faxing, filing, and performing any other duties as assigned
Qualifications
- High school graduate or equivalent
- Previous experience in customer service, medical front office, administrative support, or virtual assistance
- Excellent telephone skills
- Proficient in Word and Excel
- Previous experience with medical software preferred
- Available and flexible with your hours
- Close attention to detail
- Time Management and Organizational skills
- Team player attitude and energetic with a focus on excellent customer service
- Reliable internet connection and a quiet, professional home workspace
Additional Information
Compensation: $20 -23 hourly, depending on experience level
- 401k
- Multiple opportunities for professional development, specialization, and leadership
- Corporate discount plans
- Employee Assistance Program (EAP)
- Family-friendly work environment
- Investment from a company that wants you to succeed and thrive
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at usphysicaltherapy2?
The salary for this Customer Service Agent role at usphysicaltherapy2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at usphysicaltherapy2 located?
This Customer Service Agent role at usphysicaltherapy2 is based in HI, Mililani, Mililani, HI, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at usphysicaltherapy2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Administrative department at usphysicaltherapy2.
Which team or department does the Customer Service Agent at usphysicaltherapy2 belong to?
This Customer Service Agent position is part of the Administrative department at usphysicaltherapy2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at usphysicaltherapy2?
Click the "Apply Now" button on this page. You will be redirected to usphysicaltherapy2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Agent job at usphysicaltherapy2 posted?
This Customer Service Agent position at usphysicaltherapy2 was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
usphysicaltherapy2
You'll be redirected to usphysicaltherapy2's official application page on SmartRecruiters.