Customer Service Agent

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, identify their needs, and recommend products or services that provide value. This role combines customer service, relationship-building, and sales support in a professional, team-oriented environment.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly.
• Identify sales opportunities during customer interactions.
• Follow up with prospective and existing customers to support retention.
• Build positive customer relationships and encourage repeat business.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve service and sales goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, confident, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and willing to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

Additional Information

• Competitive salary of $47,000 – $52,000 per year.
• Full-time position with opportunities for professional development.
• Career growth and advancement opportunities.
• Training and development to strengthen marketing and business skills.
• Collaborative and supportive team environment.
• Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
• Exposure to multiple areas of marketing and business operations.
• Opportunity to take on greater responsibilities as you grow within the company