Customer Service Associate
basspro
Customer Service Associate
basspro· Bass Pro Shops Canada ULC
About this role
Summary:
Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.
Responsibilities:
- Greet and engage customers in a friendly and enthusiastic manner
- Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
- Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
- Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
- Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
- Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
- Assist in other areas of the store when business needs dictate
Qualifications:
- One or more years’ experience in a sales or service environment is preferred
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund
Frequently Asked Questions
Is the salary disclosed for the Customer Service Associate position at basspro?
The salary for this Customer Service Associate role at basspro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Associate position at basspro located?
This Customer Service Associate role at basspro is based in Moncton, NB. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Associate role at basspro full-time or part-time?
This is listed as a Part time position. It is posted as a Customer Service Associate role in the Bass Pro Shops Canada ULC department at basspro.
Which team or department does the Customer Service Associate at basspro belong to?
This Customer Service Associate position is part of the Bass Pro Shops Canada ULC department at basspro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate position at basspro?
Click the "Apply Now" button on this page. You will be redirected to basspro's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Associate job at basspro posted?
This Customer Service Associate position at basspro was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate
basspro
You'll be redirected to basspro's official application page on Workday.