Customer Service Executive (mandarin speaker, work from home)

Company Description

Ajobthing is a successful start-up that aims to deliver products that solve recruitment problems using cutting edge software, the world wide web, mobile and innovative marketing.

We are result-oriented and welcome fail-fast mentality, ever willing to try out fresh ideas. When others may ask “Why?”, we choose to ask “Why not?”. We encourage a spirit of collaboration, celebrate the success of colleagues and practice picking each other up when we inevitably fall. We frown upon office politics, self-centeredness and discrimination. Bureaucracy slows down many companies, so here we built one that practices simple, lean and efficient processes.

Last but not least, we define success based on the value we create for our users.

Job Description

• Excellent spoken and written communication abilities in both Mandarin&English.
• Candidates must possess at least a Diploma/ Bachelor's Degree in Business Administration, Banking, Mass Communications or any equivalent.
• At least 1 year of customer service work experience in customer service management is preferred.
• Fresh graduates are also encouraged to apply.
• Experienced candidates will be added advantage.
• Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.
• Demonstrated analytical and problem-solving skills.
• Working knowledge and understanding of thar with RM is preferred.
• preferred.
• Able to work on shift.
• One year renewable contract, with the option to transfer to a permanent position after one year.
• IMMEDIATE HIRING.

Qualifications

• Respond effectively and efficiently with various channels.
• Develop rapport with customers to understand and adequately make appropriate requirements for development S.S.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Provide recommendations within the area of expertise to suoport customer needs.
• Handle order complains in a timely manner, form a work log and provide timely feedback on abnormal problems.

Additional Information

• Work From Home.
• Attractive salary+allowance.
• Professional training will be provided.
• Good working environment.
• Annual Leave+Medical Leave.
• Work 5 days per week.
• Career Advancement.
• Salary Increment.