Customer Service - M Representative
americanfidelity
Customer Service - M Representative
americanfidelity· AFA American Fidelity Assurance Company
About this role
- Provides moderate to complex service to internal and external Customers, which may include employer groups, Account Managers, Brokers, employee/participant Customers, and/or individual policyholders, utilizing superb verbal and written communication skills; resolves moderate to complex Customer inquiries and completes moderate to complex Customer service requests with specific attention to detail, accuracy and timely handling in accordance with the business units operating practices, administrative procedures, and applicable regulatory and insurance laws.
- Handles moderate to complex work assignments, working independently with minimal guidance, and determines accurate application of existing processes and procedures. Utilizes experience and expertise in specific processing areas in order to handle assigned work tasks within established turnaround times, ensures Customer data is handled securely while meeting or exceeding the Customers needs in a timely and effective manner. This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time.
- Accurately & concisely documents Customer inquiries, including escalated Customer inquiries, and actions taken within the appropriate system. Acts as a resource for less experienced Colleagues by providing guidance to team members, fellow company Colleagues, which may include Account Managers, consultants and Brokers, in specific areas of expertise; willingly steps in to provide leadership and accurate information while exhibiting a positive attitude centered around mutual Colleague and Customer respect. Attends training and serves a team member on LEAN teams and special project teams when requested.
Technical Skills and Requirements
- Excellent Customer Service Skills
- Advanced keyboard skills
- Strong math skills
- Strong analytical skills
- Advanced communication skills
- Strong business writing skills
- Advanced interpersonal skills
- Advanced coordination and collaboration skills
- Exceptional professional attire and demeanor
- Strong knowledge of IRS Code S125 rules and regulations
- Qualified retirement account knowledge
- Strong Windows-based software knowledge
- Advanced ability to work in a high volume, quick paced production environment
- Known and demonstrated ability to be prompt and accurate with work product
- Strong ability to change and demonstrated openness to change
- Leadership ability to include demonstrated ability to multi-task and achieve stated goals
- May require proven bilingual skills (verbal and/or written communications)
#AFC
Frequently Asked Questions
Is the salary disclosed for the Customer Service - M Representative position at americanfidelity?
The salary for this Customer Service - M Representative role at americanfidelity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service - M Representative position at americanfidelity located?
This Customer Service - M Representative role at americanfidelity is based in Oklahoma City, Oklahoma. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service - M Representative role at americanfidelity full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service - M Representative role in the AFA American Fidelity Assurance Company department at americanfidelity.
Which team or department does the Customer Service - M Representative at americanfidelity belong to?
This Customer Service - M Representative position is part of the AFA American Fidelity Assurance Company department at americanfidelity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service - M Representative position at americanfidelity?
Click the "Apply Now" button on this page. You will be redirected to americanfidelity's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service - M Representative job at americanfidelity posted?
This Customer Service - M Representative position at americanfidelity was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service - M Representative
americanfidelity
You'll be redirected to americanfidelity's official application page on Workday.