Customer Service Professionals: ServiceNow Workflow Screen Recording

terac· Participant Recruitment
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🌍 Remote📍 United StatesContract

About this role

What We're Researching

We're running a paid study on the day-to-day software habits of customer support teams. Understanding how people actually navigate their primary tools helps us identify common friction points and system inefficiencies. We want to see real-world usage patterns to better comprehend the operational reality of service desks.

How It Works

You will capture a short, asynchronous screen recording of your desktop. During the recording, you will walk us through a common task or process you handle within the platform. You will narrate your actions out loud to explain the steps you take and the reasons behind them. Finally, you will submit the video for our team to review.

Who This Is For

We welcome customer service representatives, IT help desk agents, and support specialists. You must have hands-on experience using ServiceNow for ticketing, routing, or general service management. We are specifically looking for daily users who are comfortable explaining their digital workflows on camera.

What You'll Do

  • Record an asynchronous video of your screen while navigating a common support task.

  • Walk us through your specific workflow step by step.

  • Narrate your thought process and explain why you make certain system choices.

  • Upload the finalized screen recording for our team to evaluate.

Who Should Apply

  • Active customer service, support, or IT help desk professional

  • Hands-on experience using ServiceNow in a professional setting

  • Familiarity with standard ticketing and resolution workflows

  • Access to a computer capable of capturing screen and audio recordings

Compensation

$70 per task

 

Ready to participate?

Start your paid interview now

 

About Terac

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.

 

Learn more at terac.com or on YouTube at @jointerac.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Professionals: ServiceNow Workflow Screen Recording position at terac?
The salary for this Customer Service Professionals: ServiceNow Workflow Screen Recording role at terac is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Professionals: ServiceNow Workflow Screen Recording job at terac remote?
Yes, this Customer Service Professionals: ServiceNow Workflow Screen Recording position at terac is remote, with team members based in United States. You can work from home or anywhere in the supported regions.
Is the Customer Service Professionals: ServiceNow Workflow Screen Recording role at terac full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Service Professionals: ServiceNow Workflow Screen Recording role in the Participant Recruitment department at terac.
Which team or department does the Customer Service Professionals: ServiceNow Workflow Screen Recording at terac belong to?
This Customer Service Professionals: ServiceNow Workflow Screen Recording position is part of the Participant Recruitment department at terac. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Professionals: ServiceNow Workflow Screen Recording position at terac?
Click the "Apply Now" button on this page. You will be redirected to terac's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Service Professionals: ServiceNow Workflow Screen Recording job at terac posted?
This Customer Service Professionals: ServiceNow Workflow Screen Recording position at terac was posted on Aug 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Professionals: ServiceNow Workflow Screen Recording
terac
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You'll be redirected to terac's official application page on Ashby ATS.