Customer Service Representatives
sutherland
Full time
Customer Service Representatives
About this role
Position: Customer Service Representative
Reports To: Team Supervisor
Team Lead
Number of Openings: Multiple
POSITION SUMMARY
Customer Service Representatives – Contact Center – A Go Answer receptionist is a connection maker, bringing back personal customer experiences in a technology-driven world.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage a high volume of inbound/outbound calls in a timely manner.
- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement
- Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions.
- Build and strengthen customer relationships to achieve positive connections by going the extra mile.
- Develop a thorough understanding of client's products and services.
- Follow account procedures and/or scripts with a personal touch.
- Guide callers through troubleshooting, navigating the client's site and products or services.
- Understand and strive to meet or exceed contact center metrics while providing excellent customer service
Requirements:
- Applicants must be 18 years and over and legally eligible to work in St. Lucia.
- Must have experience in related field - (call center, retail, hospitality)
- High School Diploma or equivalent.
- Must be fluent in English with exceptional verbal and written communication.
- Positive Attitude and Energy
- Excellent Phone voice
- Outstanding customer service and active listening skills
- Computer literacy - Typing 25 words per minute. MS Word/Excel.
- Self-motivated and able to adapt to and comprehend business processes and procedural changes
- Ability to work in a fast paced environment.
- Schedule flexibility
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representatives position at goanswer?
The salary for this Customer Service Representatives role at goanswer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representatives position at goanswer located?
This Customer Service Representatives role at goanswer is based in Rodney Bay, Castries, Saint Lucia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representatives role at goanswer full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representatives role at goanswer.
How do I apply for the Customer Service Representatives position at goanswer?
Click the "Apply Now" button on this page. You will be redirected to goanswer's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representatives job at goanswer posted?
This Customer Service Representatives position at goanswer was posted on Jan 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representatives
goanswer
You'll be redirected to goanswer's official application page on bamboohr.