Customer Support
zono· Customer Success
About this role
Job Title: Customer Support Executive
Location: Hyderabad (Work from Office)
About ZoTok.ai: At ZoTok, we’re building intelligent, scalable solutions that empower businesses to operate smarter. As a growing SaaS company, we value people who are self-driven, empathetic, and customer obsessed. Our team thrives on innovation, collaboration, and a strong sense of ownership.
Job Overview: We are looking for a dynamic and customer-focused Customer Product Support Executive to join our team in Hyderabad. In this role, you’ll be the first line of support for our customers, helping them troubleshoot, understand, and navigate our SaaS platform efficiently. You will work closely with our Product, Tech, and Customer Success teams to ensure customer satisfaction and continuous product improvement.
Key Responsibilities:
- Provide timely and effective product support to users via email, chat, and calls.
- Troubleshoot and resolve custom er issues by replicating problems, escalating bugs, and tracking closure.
- Act as the bridge between customers and internal teams, relaying feedback and suggesting enhancements.
- Create and maintain knowledge base articles, FAQs, and how-to guides.
- Educate customers on new features and best practices to enhance their product experience.
- Monitor recurring support patterns and proactively raise improvement suggestions.
- Participate in product QA and beta testing, providing customer perspective feedback.
Qualifications:
- 1–2 years of experience in Customer Support or Technical Support in a SaaS product company.
- Strong understanding of how SaaS platforms work (B2B preferred).
- Excellent communication skills – both written and verbal.
- Strong problem-solving and analytical abilities.
- Hands-on experience with support tools like Freshdesk, Zendesk, Intercom, or similar platforms.
- Comfortable working in a fast-paced, cross-functional startup environment.
- Ability to multi-task and manage priorities effectively.
- Hindi language is a must
Preferred Skills (Good to Have)
- Familiarity with tools like JIRA, Confluence, or Notion.
- Basic understanding of APIs or SQL for issue troubleshooting.
- Exposure to product walkthrough tools or customer onboarding.
What We Offer
- Opportunity to work with a high-growth SaaS company.
- Collaborative and transparent work culture.
- Competitive salary and performance-based rewards.
- Health and wellness benefits.
- Exposure to product thinking and innovation from the ground up.
If you’re someone who thrives on solving problems, loves interacting with customers, and enjoys being part of a fast-growing tech environment — ZoTok is the place for you!
Why ZoTok.ai? Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours.
How to Apply: If you're passionate about research and excited about the opportunity to work with cutting-dge AI technology, we’d love to hear from you. Please send your resume, a cover letter explaining why you’re the perfect fit for this role, and any relevant research samples to [email protected]
Frequently Asked Questions
Is the salary disclosed for the Customer Support position at zono?
The salary for this Customer Support role at zono is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support position at zono located?
This Customer Support role at zono is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support role at zono full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support role in the Customer Success department at zono.
Which team or department does the Customer Support at zono belong to?
This Customer Support position is part of the Customer Success department at zono. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support position at zono?
Click the "Apply Now" button on this page. You will be redirected to zono's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support job at zono posted?
This Customer Support position at zono was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support
zono
You'll be redirected to zono's official application page on keka.