Customer Support Associate
loop· Customer Support
About this role
What you will be doing:
- Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
- Identify and assess customers’ needs to achieve high levels of satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
- Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
- Guide customers on claim submission requirements, approvals, and timelines
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage and support customers
- Provide accurate product and service information while resolving customer concerns
- Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure
What we are looking for:
- Prior experience in a call center (BPO environment) is mandatory
- Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
- Strong phone handling skills with active listening (voice process role)
- Fluency in English and Hindi (mandatory)
- Customer-first mindset with the ability to adapt/respond to different customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts with rotational week offs (6 days working)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Associate position at loop?
The salary for this Customer Support Associate role at loop is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Associate position at loop located?
This Customer Support Associate role at loop is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Associate role at loop full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Associate role in the Customer Support department at loop.
Which team or department does the Customer Support Associate at loop belong to?
This Customer Support Associate position is part of the Customer Support department at loop. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Associate position at loop?
Click the "Apply Now" button on this page. You will be redirected to loop's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Associate job at loop posted?
This Customer Support Associate position at loop was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Associate
loop
You'll be redirected to loop's official application page on keka.