Customer Support Engineer 2

Your Main Responsibilities

• Create/develop complex e-commerce applications as a member of diverse, high-energy technical teams focused on full life-cycle development based on Agile/SAFe methodologies.
• Work closely with Product Owners, Architects, Technical Leads, and Project members to develop new functionality from business specifications.
• Get involved in the entire lifecycle including analysis, development, issue resolution, and monitoring.
• Perform hands-on coding and proactively mentor junior developers.
• Work in highly collaborative teams that strive to build quality code and provide business value.
• Continually learn, mentor, and develop your career.
• Focus on clean, high-quality code and solid design principles.
• Ability to work effectively under pressure in a dynamic environment.
• Write and execute unit test cases for developed functionalities.
• This role will require working in a shift-based model, comprising two rotational shifts and participation in an on-call support roster as required.

About the Ideal Candidate

• Engineering Degree (B.E./B.Tech/MS), preferably in Computer Science.
• 3-6 years of professional programming experience.
• Hands-on experience in Sitecore development.
• Strong expertise in ASP.NET / .NET technologies.
• Experience in CMS customization and API integrations.
• Experience with Azure cloud deployment.
• Excellent Object-Oriented design and development skills.
• Strong knowledge of Sitecore CMS, SXA, C#, ASP.NET MVC/.NET Core, SQL Server, HTML, CSS, and JavaScript.
• Experience with Test Driven Development (TDD) within a Continuous Integration environment.
• Experience working in a SAFe/Agile environment will be an added advantage.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.