Customer Support Executive
ekacare· Product.
About this role
Customer Support Executive – Chat Process (SaaS/ EMR)
About ekacare
Eka Care is India's AI-native ambient health platform, building the connected digital health stack for doctors, hospitals, patients, and developers. Its product suite spans EkaDoc EMR (the modern clinic OS), EkaScribe.AI (AI-driven voice-to-prescription), Eka PHR (a personal health record app), and a Developer Portal offering clinical-grade healthcare APIs — all ABDM and FHIR compliant, and secured on AWS. Eka Care has onboarded 33,000+ clinics and hospitals and 90,000+ doctors, created 20 million+ ABHA health IDs, and manages 140 million+ health records. The company (Orbi Health Pvt Ltd) is NHA-approved and partners with institutions like Apollo Hospitals, Medanta, and the National Health Authority.
Role Overview
Support healthcare professionals using our EMR platform primarily through live chat. Resolve
queries, troubleshoot basic issues, and deliver an excellent customer experience.
Key Responsibilities
• Handle customer queries via live chat.
• Troubleshoot product and basic technical issues.
• Guide users on features and workflows.
• Escalate complex issues.
• Maintain accurate support records.
• Meet CSAT and response-time goals.
• Coordinate with Product and Engineering.
Requirements
• Graduate in any discipline.
• 2–3 years experience (freshers with excellent communication may apply).
• Excellent written English and typing skills.
• Basic troubleshooting of browsers, internet, Windows/Mac, and web applications.
• Familiarity with CRM/helpdesk tools is a plus.
• Quick learner with problem-solving skills.
Preferred
Experience in SaaS, EMR/EHR, Freshdesk, Zendesk, Zoho Desk, Intercom, or basic SQL is an
advantage.
Why Join Us
• Work on a meaningful healthcare product.
• Fast career growth in Customer Success, Product Support, QA, or Operations.
• Continuous learning and mentorship.
• Collaborative startup culture where ideas matter.
• Exposure to modern SaaS tools and technologies.
Work Details
Full-time | Work from Home| Rotational shifts if required.
Please note: This will be third-party payroll (ASSORT).
Frequently Asked Questions
Is the salary disclosed for the Customer Support Executive position at ekacare?
The salary for this Customer Support Executive role at ekacare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Executive role at ekacare full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive role in the Product. department at ekacare.
Which team or department does the Customer Support Executive at ekacare belong to?
This Customer Support Executive position is part of the Product. department at ekacare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at ekacare?
Click the "Apply Now" button on this page. You will be redirected to ekacare's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Executive job at ekacare posted?
This Customer Support Executive position at ekacare was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive
ekacare
You'll be redirected to ekacare's official application page on keka.