Customer Support Executive
eloelo· Trust & Safety
About this role
About Eloelo Group
Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.
Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.
Job Description – Customer Support Executive
Job Title:
Customer Support Executive
Location:
Bangalore (Work from Office)
Experience:
1–4 Years
Employment Type:
Full-Time
Job Summary:
We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.
Key Responsibilities:
* Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner
* Resolve customer complaints and provide appropriate solutions within defined TAT
* Escalate complex issues to the respective internal teams when required
* Maintain accurate records of customer interactions and issue resolution
* Ensure high customer satisfaction through quality support and timely follow-up
* Understand company products/services to provide accurate information to customers
* Coordinate with internal teams for faster issue resolution
* Adhere to process guidelines, SLAs, and quality standards
Required Skills:
* Good verbal and written communication skills (English & Hindi preferred)
* Basic computer knowledge and familiarity with support tools
* Strong problem-solving and interpersonal skills
* Ability to handle customer concerns calmly and professionally
* Quick learner with a positive attitude
* Comfortable working in a fast-paced environment
Eligibility:
* Graduate / Undergraduate can apply
* Freshers are welcome
* Prior experience in customer support is an added advantage
Working Conditions:
* Work from Office (Bangalore)
What We Offer:
* Growth opportunities in customer operations
* Training and skill development
* Collaborative and dynamic work environment
* Competitive salary and incentives
Frequently Asked Questions
Is the salary disclosed for the Customer Support Executive position at eloelo?
The salary for this Customer Support Executive role at eloelo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Executive position at eloelo located?
This Customer Support Executive role at eloelo is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Executive role at eloelo full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive role in the Trust & Safety department at eloelo.
Which team or department does the Customer Support Executive at eloelo belong to?
This Customer Support Executive position is part of the Trust & Safety department at eloelo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at eloelo?
Click the "Apply Now" button on this page. You will be redirected to eloelo's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Executive job at eloelo posted?
This Customer Support Executive position at eloelo was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive
eloelo
You'll be redirected to eloelo's official application page on keka.