Customer Support Executive
zippee· Tech Support
About this role
About Zippee:
- Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
- Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description:
- Track and manage delivery SLAs, order fulfillment, tickets, issue resolution, client satisfaction, and account growth metrics to ensure service excellence
- Monitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time.
- Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion.
- Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives.
- This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
- This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.
Qualifications:
- Strong problem-solving ability and clear communication skills.
- Comfortable working in a fast-paced, startup environment.
- 0-2 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
- Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
- NOTE: You must have your own laptop.
What you'll get:
- Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
- Steep learning and growth curve.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Executive position at zippee?
The salary for this Customer Support Executive role at zippee is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Executive position at zippee located?
This Customer Support Executive role at zippee is based in Gurugram, HR, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Executive role at zippee full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive role in the Tech Support department at zippee.
Which team or department does the Customer Support Executive at zippee belong to?
This Customer Support Executive position is part of the Tech Support department at zippee. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at zippee?
Click the "Apply Now" button on this page. You will be redirected to zippee's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Executive job at zippee posted?
This Customer Support Executive position at zippee was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive
zippee
You'll be redirected to zippee's official application page on keka.