Customer Support Specialist-KSA

invygo· Customer Experience
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📍 Riyadh, Riyadh Province, Saudi ArabiaFull time

About this role

As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.

You are the voice of the customer in invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.

You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.

What you will do

  • Respond professionally to customer inquiries via email, phone, or chat.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and ensure satisfaction by coordinating with relevant departments.
  • Maintain detailed records of customer interactions and feedback.
  • Proactively identify areas for improvement in the customer support process.
  • Assist in onboarding new customers and guiding them through the rental process.

  • Experience: Minimum of 3 years in a customer support role.
  • Language Skills: Professional proficiency in English (verbal and written), with native proficiency in Arabic.
  • Technical Skills: Proficient in Freshdesk, Freshcat, Ziwo or similar software.
  • Interpersonal Skills: Excellent communication skills, with experience communicating with internal and external stakeholders, especially customers.
  • Customer Focus: A positive attitude and passion for delivering exceptional customer experiences.
  • Bachelor’s degree.
  • Experience providing support across phone, chat, and email channels, including handling high-volume support queues.
  • Experience resolving customer complaints and onboarding customers.
  • Eligible to work in Saudi Arabia.
  • Saudi National.
  • Experience in the car rental industry is a plus.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist-KSA position at invygo?
The salary for this Customer Support Specialist-KSA role at invygo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist-KSA position at invygo located?
This Customer Support Specialist-KSA role at invygo is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist-KSA role at invygo full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist-KSA role in the Customer Experience department at invygo.
Which team or department does the Customer Support Specialist-KSA at invygo belong to?
This Customer Support Specialist-KSA position is part of the Customer Experience department at invygo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist-KSA position at invygo?
Click the "Apply Now" button on this page. You will be redirected to invygo's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Specialist-KSA job at invygo posted?
This Customer Support Specialist-KSA position at invygo was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist-KSA
invygo
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You'll be redirected to invygo's official application page on workable.