Customer Support Technician
Curve Dental· Support
About this role
Job Overview:
- Product specialist for our applications for dental offices. (Tier 1)
- Providing support via chat, email, talk, remote session(s) (multi tasking required)
Day to Day Operations:
- Omni-Channel Support (Chat, Phone, and Email)
- Internal collaboration with support, training, and billing departments
- External collaboration with client's IT services/third parties
- Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
- Individual and Team-Based Problem Solving
- Working with Tier 2/Escalation Support Representative
- Connecting to clients via remote software
Required Experience:
- Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
- Ability to multi-task efficiently (providing multi-channel support simultaneously)
- Critical thinking/Troubleshooting
- Self Manage Workload (Prioritization, Time Management)
- Ability to be self-directed, prioritize tasks, and organize overall workload.
- Ability to work effectively in a fast-paced environment
- Provide accurate and quick support
Preferred Experience:
- Technical Support Background (2 years of customer service experience preferred)
- Understanding of Windows Operating System(s)
- Previous High Pace Work Experience
- Experience with Multi-Channel Support
About Flex Dental:
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.
Learn more at: https://flex.dental
This position is an in-office role in Provo, Utah.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Technician position at Curve Dental?
The salary for this Customer Support Technician role at Curve Dental is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Technician position at Curve Dental located?
This Customer Support Technician role at Curve Dental is based in Provo, UT. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Technician role at Curve Dental full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Technician role in the Support department at Curve Dental.
Which team or department does the Customer Support Technician at Curve Dental belong to?
This Customer Support Technician position is part of the Support department at Curve Dental. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Technician position at Curve Dental?
Click the "Apply Now" button on this page. You will be redirected to Curve Dental's official application portal hosted on rippling where you can submit your application directly.
When was the Customer Support Technician job at Curve Dental posted?
This Customer Support Technician position at Curve Dental was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Technician
Curve Dental
You'll be redirected to Curve Dental's official application page on rippling.