Digital Retail Sr. Analyst - Service

Overview

Who we are

What we’re looking for

This position will work with Toyota and Lexus dealers and Field personnel to coordinate and manage the SmartPath/Monogram dealer launch process, from initial dealer kickoff meeting through dealer launch week training.

What you’ll be doing

• Lead and facilitate remote SmartPath dealer meetings as part of the SmartPath Pre-Launch dealer activities.

• Lead and facilitate dealer training as required during SmartPath launch week, either remotely or in person.

• Promote the implementation of positive process change within the fixed operations department.

• Manage a portfolio of between 3-5 dealers at any one time through various stages of the SmartPath launch lifecycle.

• Facilitate and communicate resolution of dealership technical and systems issues with SmartPath Technical Support team.

• Communicate SmartPath program updates (e.g., new functionality, program pricing, technical issue resolution) as required to dealers and regions.

• Work with Toyota dealers and Field personnel to identify critical business metrics to measure the overall success and dealer adoption of SmartPath.

• Assist SmartPath dealers and Toyota Regions with ongoing training, change management, and process improvement activities as required.

• Serve as a SmartPath subject matter expert (SME) for SmartPath product suite.

• Learn and demonstrate mastery of new SmartPath product functionality.

• Provide timely communication and feedback to SmartPath Retail Training consultants.

• Follow up with dealers and drive completion of SmartPath launch activities to ensure adherence to SmartPath launch schedule.

What you bring

• Bachelor’s degree (or higher), or equivalent professional work experience that is relevant to this position.

• Experience in a Toyota or Lexus field office or in positions at HQ with significant responsibility for dealer interaction. Retail experience in a dealership would also be considered in lieu of field experience.

• Strong understanding of automotive consumer digital user experiences and user interfaces.

• Strong project management skills.

• Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.

• Strong ability to build cross functional relationships across the TMNA organization, IS, TFS, Marketing, etc.

• Proficiency with Microsoft Suite of tools including Office 365.

• Knowledge and experience in designing and implementing successful dealer programs.

• Knowledge of the latest digital trends and best practices in online marketing and e-commerce.

• Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships.

• Strong analytical skills and data-driven thinking.

• Excellent speaking and presentation skills.

• Ability to plan and mange field travel, including setting itineraries and managing travel across a diverse group of dealers and geographic territories.

• Ability and willingness to travel up to 75% of the time.

Added bonus if you have

• Previous Toyota field experience and/or Dealership Retail experience.

• Strong knowledge of dealer fixed operations including customer experience, service flow, efficiency, parts department processes, etc.

• Experience in a variety of marketing disciplines at Toyota and/or Lexus that involve implementation of digital platforms.

• Experience in business process mapping and process improvement initiatives.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.