Dispatch Supervisor

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.  Apply today!

About the role

Reword is seeking a dedicated and experienced Dispatcher to lead and coordinate transportation operations effectively. This position will provide leadership to a team of Truck Drivers and regularly interface with all team members in a fast-paced environment.

Reporting to the Area Transportation Manager, the Dispatcher will work closely with various stakeholders, including the Health & Safety Manager, Compliance Manager, Maintenance, and other Facility Management personnel.

Key Responsibilities:

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Performs technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (Ipass/EZpass).
• Monitor driver’s daily logs and hours of service.
• Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick-up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.

• Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
• Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
• Complete additional assigned duties.

Skills and Abilities:

• Excellent Problem-Solving Skills: Demonstrated ability to analyze complex situations, identify key issues, and develop effective solutions to challenges.
• Excellent Oral and Written Communication Skills: Proficient in conveying ideas clearly and effectively through verbal and written communication. Capable of articulating strategies, instructions, and feedback with clarity and professionalism.
• Ability to Establish and Maintain Professional Relationships: Skilled in building and nurturing relationships across all levels of the organization, including peers, work groups, customers, and supervisors. Capable of fostering a collaborative and inclusive work environment.
• Strong Teamwork Skills: Able to work effectively both independently and collaboratively as a member of a team. Comfortable contributing ideas, sharing responsibilities, and supporting colleagues to achieve collective objectives.
• Adaptability and Self-Drive: Flexible and adaptable to changes in priorities and a fast-paced environment.
• Motivated to excel and continuously improve performance through self-motivation and initiative.
• Strong Organization, Analytical, and Computer Skills: Proficient in organizing tasks, data, and information efficiently. Skilled in analyzing data to derive insights and inform decision-making. Comfortable with utilizing computer software and systems to streamline processes and enhance productivity.
• Ability to Create and Develop an Inclusive and Engaged Work Environment: Committed to fostering a culture of diversity, equity, and inclusion within the workplace. Capable of creating an environment where all employees feel valued, respected, and empowered to contribute their best.
• Multitasking and Time Management: Skilled at managing multiple tasks and priorities simultaneously. Highly organized with excellent time management skills to prioritize tasks and meet deadlines effectively.
• Detail-Oriented with Strong Follow-Up Practices: Meticulous attention to detail in all aspects of work. Capable of following up on tasks, commitments, and action items to ensure thorough completion and accountability.

Requirements:

• H.S. diploma/GED required.
• Two (2) years or more managing, leading and developing direct reports required.
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry-related field required.
• Strong understanding of transportation logistics, including routing, scheduling, and carrier management.
• Excellent communication and interpersonal skills, with the ability to timely interact effectively with drivers, customers, and internal stakeholders in a professional manner.
• Experience in Environmental / Industrial waste hauling is preferred.
• Proficient understanding of DOT regulations, and Hours of Service Regulations.

In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.

Reworld™ provides an industry-leading benefits package that supports the whole person—and their families—through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.  

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If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message.  In the message section, please note this is a ‘Job Application Accommodation Request’.

Attention Staffing Agencies & Search Firms

Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.