Dispatch Supervisor

Job Description:

About SEKO

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Duties and responsibilities

• Supervise a team of 4–10 dispatchers covering driver assignments, load coverage, and real-time freight tracking
• Monitor team workload and load board coverage, redistributing assignments when queues back up or priorities shift
• Coach dispatchers on lane rates, carrier selection decisions, and communication practices with drivers and carriers
• Handle escalated situations that exceed individual dispatcher authority: serious delays, equipment failures, carrier refusals
• Review end-of-shift coverage reports and identify patterns in missed pickups, late deliveries, or uncovered loads
• Coordinate with customer service and planning teams when dispatch capacity or carrier availability affects customer commitments
• Conduct dispatcher training and onboarding, building lane knowledge and system proficiency for new team members
• Manage dispatcher scheduling across shifts, covering vacations, call-outs, and peak-period volume increases
• Maintain team carrier contact lists, preferred carrier relationships, and carrier performance documentation
• Prepare shift handoff briefings that give incoming supervisors a clear picture of in-transit freight and open issues

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• 3–5 years of dispatch, transportation, or logistics experience.
• Previous supervisory or leadership experience preferred.
• Experience in final-mile delivery, trucking, or warehouse operations is a plus.
• Strong knowledge of routing, scheduling, and transportation operations.
• Experience with transportation management systems (TMS), dispatch software, and Microsoft Office.
• Excellent communication and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proven ability to lead teams, coach employees, and drive operational performance.

Preferred Skills

• Strong leadership and team-building abilities.
• Excellent customer service and conflict resolution skills.
• Analytical mindset with experience using operational metrics to improve performance.
• Ability to remain calm under pressure and make sound decisions quickly.
• Strong attention to detail and time management skills.
• Experience managing KPIs, labor planning, and operational budgets is preferred.

Physical Requirements

• Ability to work in an office and warehouse environment.
• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 25 pounds may be required.
• Flexibility to work evenings, weekends, or holidays as operational needs dictate.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits Designed with You in Mind:
At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

• Retirement Benefits: Contributory Savings Plan (401k).

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.