DMV - CDL Help Desk Specialist

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator II (S)

Position Number

65040617

Grade

NC10

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Position is located at the DMV Rocky Mount Headquarters.
The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move!

The CDL Help Desk Specialist supports and assists commercial drivers and other stakeholders regarding CDL regulations, applications, renewals, endorsements, and compliance. This role requires a strong understanding of CDL requirements, excellent customer service skills, and the ability to troubleshoot and resolve issues efficiently. This position provides State Automated Driver License System Application Maintenance support and application guidance to Driver License examiners and Driver License field support staff pertaining to CDL. This position reviews and evaluates driver license records found on reporting systems such as the NDR- National Driver Registry, CDLIS Commercial Driver License Information System, and the PDPS Problem Driver Pointer system to determine Licensing eligibility. This position verifies the Drug and Alcohol Clearinghouse status of driver presented at the time of application for a NC commercial driver license or commercial learner permit. This position utilizes the Commercial Skills Test Information Management System (CSTIMS) to verify Entry Level Driver Training. This position utilizes the Transportation Security Administration System to update drivers’ hazmat threat assessment.

Candidates with the following are encouraged to apply:

• 1-3 years in a helpdesk, customer service, or technical support role.
• Knowledge of common troubleshooting procedures
• Previous roles requiring strong organizational skills

Position 65040617 is time-limited, with funding secured through a grant until September 2027.

The program areas for this position includes one or more of the following: working knowledge of DMV regulations, working knowledge of CDL-related requirements, and/or experience using DMV software.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC10 Salary Range: $43,267.00- $75,718.00

Management prefers applicants with the following:

• Demonstrated ability understanding of DMV licensing requirements, driving laws, policies, and procedures
• Experience disseminating accurate information with confidentiality
• Skill in MS Office suite, SADLS, CDLIS, CSTIMS, and/or computer hardware
• Knowledge of commercial licensing and regulatory requirements
• Skill in exercising judgment and discretion in establishing, applying and interpreting policies and procedures

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Jacquie Holleman

Email:

DOT-WorkdayJobRecruitment@ncdot.gov