Engagement Operations Intern, Business Insights Success

Are you interested in helping drive operational excellence for the Business Insights Services (BIS) team? As an Engagement Operations Intern, you will play an important role in supporting the systems, workflows, and documentation that enable high-quality delivery across the team. Working closely with Engagement Leads and BIS stakeholders, you will help maintain engagement workflows, improve operational visibility, and promote consistency, accuracy, and follow-through across BIS engagements. 

This role is well suited to someone who is highly organized, detail oriented, and energized by improving how teams work. You will support workflow management in Salesforce, contribute to recurring reporting and delivery administration, maintain internal process and enablement materials, and help ensure operational tasks, documentation, and team workflows are completed accurately, consistently, and on time. You will also help identify opportunities to enhance team effectiveness through standardization, AI, and automation. 

Responsibilities: 

• Support the coordination and operational execution of BIS engagements by helping keep delivery workflows on track, well documented, and aligned to internal standards and business goals 

• Partner closely with Engagement Leads to manage project workflows in Salesforce, overall team status updates, and closeout documentation 

• Independently manage simpler recurring deliverables, such as reports and routine delivery administration, while escalating risks, blockers, or scope concerns as needed 

• Help ensure internal systems, trackers, and documentation remain accurate, complete, and up to date, with strong follow-through on recurring operational tasks and open action items 

• Update, organize, and maintain internal BIS process documentation on the team Confluence page to ensure materials remain accurate, accessible, and current 

• Update and maintain BIS team onboarding, training, and enablement materials to support consistent team readiness and knowledge transfer 

• Maintain and improve delivery templates, checklists, and documentation standards across BIS to support consistency, quality, and scale 

• Audit existing team processes and workflows, proactively identify inefficiencies or gaps, and recommend practical improvements 

• Leverage AI tools and automation to streamline routine work, improve reporting accuracy, reduce manual effort, and increase team efficiency 

• Contribute to a culture of continuous improvement by suggesting, testing, documenting, and helping implement new processes, tools, and best practices across the BIS team 

AI & Innovation Focus 

• Demonstrate proficiency in leveraging AI tools to automate routine tasks and enhance personal and team productivity 

• Actively explore and propose innovative AI-driven solutions to improve BIS team efficiency, reporting, and process automation 

Required Qualifications: 

• Early-career professional or recent graduate with a degree in Business, Operations, Information Systems, Analytics, or a related field 

• Strong organizational skills and attention to detail, with the ability to manage multiple workstreams, maintain accurate documentation, and follow structured processes 

• Ability to collaborate effectively with a geographically distributed team across time zones, with willingness to maintain some overlap with North America working hours as needed for collaboration 

• Interest in CRM and project management tools, with the ability to learn systems quickly and apply them effectively in day-to-day work 

• Comfort working with data, status reporting, and operational metrics such as project tracking, utilization, and delivery performance 

• Strong written and verbal communication skills, with the ability to collaborate effectively across a geographically distributed and matrixed internal team environment 

• Demonstrated problem-solving ability and a proactive mindset for identifying process improvements and driving follow-through 

• Interest in AI tools, automation, and continuous improvement, with curiosity about how technology can simplify and optimize team workflows 

• Adaptable, collaborative, and eager to contribute to a high-performing team through reliable operational support and process excellence