Manager
echoindia
Executive - User Support
echoindia· Technology Projects
About this role
Customer Onboarding and Support Specialist
About ECHO India: ECHO India is a non-profit trust committed to improving the well-being of communities by empowering first mile professionals through capacity building initiatives. Our comprehensive approach encompasses healthcare, education and support for the achievement of the Sustainable Development Goals (SDGs). We collaborate closely with government bodies, healthcare institutions, hospitals, medical colleges, nursing councils, schools, and development sector entities. ECHO India's innovative 'Hub and Spoke' Model of capacity building involves a team of experts serving as the hub, mentoring and training the spokes, who are a cohort of learners. This approach is supported through a cutting-edge digital infrastructure, ‘iECHO’ that enables scalable and sustainable capacity building in a cost-effective manner. Together, we strive to create positive change and drive meaningful impact in the communities we serve.
For more information, visit www.ECHOIndia.in or watch this TEDx Talk by Project ECHO founder Dr. Sanjeev Arora https://youtu.be/lY5nlJxac0g
Key Responsibilities:
1. Customer Onboarding and Training:
Assist in onboarding new clients to the platform, guiding them through the initial setup process.
Conduct training sessions to help clients understand and effectively use the platform’s features.
Provide clear and concise instructions to users, ensuring they feel comfortable navigating the platform.
2 Platform Adoption Support
Act as the first point of contact for clients, addressing their queries and concerns related to platform usage.
Offer proactive support to help clients maximize the value of the platform for their specific needs.
- Gather feedback from clients about their experience and provide insights for improving platform usability and functionality.
3. Technical Assistance:
Resolve basic technical issues and escalate complex problems to the appropriate technical team.
Assist clients with troubleshooting common platform-related problems.
Maintain a comprehensive understanding of the platform to effectively support clients.
4. Client Communication:
Communicate effectively with clients via email and chat to provide timely and helpful responses.
Keep clients informed about updates, new features, and best practices for using the platform.
Develop positive relationships with clients, ensuring they feel valued and supported.
5. Documentation and Reporting:
Create and maintain documentation for common client inquiries and platform usage guidelines.
Prepare reports on client feedback, platform issues, and support activities.
Keep records of client interactions, documenting support provided and any ongoing issues.
Skills:
Strong technical aptitude with the ability to learn and explain complex software solutions.
Excellent communication and interpersonal skills.
Proficiency in using CRM and support tools.
Strong problem-solving skills with a customer-focused approach.
Ability to work independently and manage multiple tasks.
Qualifications:
Bachelor's degree in a relevant field or equivalent experience
5 days working
Work from the Office only.
Frequently Asked Questions
Is the salary disclosed for the Executive - User Support position at echoindia?
The salary for this Executive - User Support role at echoindia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive - User Support position at echoindia located?
This Executive - User Support role at echoindia is based in New Delhi, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Executive - User Support role at echoindia full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Executive - User Support role in the Technology Projects department at echoindia.
Which team or department does the Executive - User Support at echoindia belong to?
This Executive - User Support position is part of the Technology Projects department at echoindia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Executive - User Support position at echoindia?
Click the "Apply Now" button on this page. You will be redirected to echoindia's official application portal hosted on keka where you can submit your application directly.
When was the Executive - User Support job at echoindia posted?
This Executive - User Support position at echoindia was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive - User Support
echoindia
You'll be redirected to echoindia's official application page on keka.