Fax Intake & Referral Coordinator
iSupport Worldwide
Fax Intake & Referral Coordinator
iSupport Worldwide· 2- Client Services
About this role
- Check/run real time eligibility for current insurance(s)
- Responsible for initiating contact with insurance companies via internet, phone or fax for verification or referral for outpatient services to ensuring timely and accurate insurance authorization prior to the patient’s scheduled appointment date/time
- Secure demographic and primary/secondary/tertiary insurance, as well as any worker’s compensation or MVA insurance information; (i.e., nature of injury, name of claim manager, billing address and phone #, claim #’s) prior to patient visit
- Work with clinic staff should there be a need to make schedule changes based on lack of insurance or referral prior to the patient’s visit
- Responsible to review and to do an appropriate action for all provider’s inquiry, request or questions
- Attention to Detail: Intake specialists reviews all patient's medical history/records with a close eye so as not to miss any details that will deter recovery or care
- Able to manage 60-80 faxes per day
- Documents and attaches scans of all documents pertaining to verification/referrals to the patient’s EMR
- Follow U.S. HIPAA guidelines for Security and PHI
- BA required (MBA degree preferred; Medical schooling within the U.S. is highly preferred)
- Must have at least 2+ years’ experience with insurance verification/ and referral procedures
- Must have at least 2+ years’ experience with Medical Record and Referral
- Strong knowledge and familiarity working with U.S. insurance plans including Medicare, Medicaid, HMOs, PPO', Worker’s Compensation & MVAs
- Strong familiarity with payor contractual terms and medical terminology, anatomy and physiology, U.S. ICD-9/ICD-10, and U.S. CPT/HCPCS Coding
- Verbal ability to discuss and resolve authorization/verification issues with clinic staff, providers and patients
- Exceptional attendance is required to ensure efficient operations
- Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Frequently Asked Questions
Is the salary disclosed for the Fax Intake & Referral Coordinator position at iSupport Worldwide?
The salary for this Fax Intake & Referral Coordinator role at iSupport Worldwide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Fax Intake & Referral Coordinator position at iSupport Worldwide located?
This Fax Intake & Referral Coordinator role at iSupport Worldwide is based in Pasig, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Fax Intake & Referral Coordinator role at iSupport Worldwide full-time or part-time?
This is listed as a Contract position. It is posted as a Fax Intake & Referral Coordinator role in the 2- Client Services department at iSupport Worldwide.
Which team or department does the Fax Intake & Referral Coordinator at iSupport Worldwide belong to?
This Fax Intake & Referral Coordinator position is part of the 2- Client Services department at iSupport Worldwide. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Fax Intake & Referral Coordinator position at iSupport Worldwide?
Click the "Apply Now" button on this page. You will be redirected to iSupport Worldwide's official application portal hosted on workable where you can submit your application directly.
When was the Fax Intake & Referral Coordinator job at iSupport Worldwide posted?
This Fax Intake & Referral Coordinator position at iSupport Worldwide was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Fax Intake & Referral Coordinator
iSupport Worldwide
You'll be redirected to iSupport Worldwide's official application page on workable.