FBS - Agency Growth Support Manager

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

We are seeking a strategic and highly analytical FBS - Agency Growth Support Manager to support the growth, optimization, and day-to-day operations of the Farmers Lead Marketplace. This role sits at the intersection of operations, product, analytics, field enablement, and vendor management, helping drive agent adoption, improve lead conversion, and scale a critical business initiative.

The ideal candidate combines operational excellence, strong stakeholder management, and a data-driven mindset to continuously improve marketplace performance and agent experience.

What You’ll Do

• Provide operational and administrative support to Marketing leadership and regional teams.
• Analyze regional results and help develop programs to address performance gaps.
• Support market development, loss ratio, profit, and productivity initiatives.
• Assist in communication and coordination with Regional Staff and Marketing Managers.
• Collaborate with internal teams to support Marketing Department objectives.
• Help identify priority areas and contribute to corrective actions and solutions.
• Support reporting activities and performance tracking.
• Assist District and Regional Managers as needed.
• Perform additional duties as assigned.

Requirements

• 5+ years of experience
• Bachelor’s degree required.
• Fluent English required.
• Experience with lead generation, marketplace or lead-routing operations
• Experience with vendor management and collaborating with regional staff, marketing managers, district or regional managers, leadership, and external vendors.
• Strong communication skills, with the ability to support decision-making across multiple stakeholders.
• Experience with reporting and analytical work, including basic reporting, performance analysis, and advanced Excel reporting and dashboard creation.
• Experience with Snowflake and Power BI
• Experience with CRM or lead-management platforms is a plus.
• Exposure to Copilot or similar AI productivity tools is a plus.

Competitive compensation and benefits package:

1. Comprehensive benefits package
2. Career development and training opportunities
3. Flexible work arrangements
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

Note: Benefits differ based on employee level.