FBS Customer Care Representative

Capgemini· Support Functions
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📍 Aguascalientes, Aguascalientes, MexicoFull time

About this role

🌟 Join a New Project with One of the Largest Insurance Groups in the World 

Position: Customer Care Representative  

Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM 

🚀 About the Opportunity 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

Key Responsibilities

đŸ’ŒÂ What You’ll Do 

As a key member of our Customer Service team, you’ll: 

  • Respond to inquiries related to insurance policies and coverage 
  • Resolve moderately complex issues with empathy and professionalism 
  • Interpret policy details and make informed decisions within defined authority limits 
  • Communicate across multiple platforms while navigating internal systems 
  • Document interactions and escalate unresolved cases when needed 
  • Collaborate with departments like Claims, Underwriting, and Policy Support 
  • Identify trends and suggest process improvements 
  • Stay up to date on compliance, legal requirements, and product updates 

🎯 What We’re Looking For 

  • High School Diploma or equivalent (required) 
  • Fluent English  
  • 1–3 years of customer service experience  
  • Call Center experience highly desirable 
  • Strong computer skills and ability to work across systems 
  • Availability to work on-site, Monday to Friday only 

Bonus Points For: 

  • Experience in insurance or a related field

🎁 What We Offer 

We believe in rewarding great work and investing in our people. You’ll enjoy: 

  • Competitive salary and annual performance-based bonus
  • Grocery & Restaurant Vouchers
  • Major Medical Insurance
  • Life Insurance
  • Career development and continuous training 
  • A collaborative, inclusive culture within a globally respected organization 

đŸŒ±Â Why Join Us? 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you. 

Frequently Asked Questions

Is the salary disclosed for the FBS Customer Care Representative position at Capgemini?
The salary for this FBS Customer Care Representative role at Capgemini is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the FBS Customer Care Representative position at Capgemini located?
This FBS Customer Care Representative role at Capgemini is based in Aguascalientes, Aguascalientes, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the FBS Customer Care Representative role at Capgemini full-time or part-time?
This is listed as a Full time position. It is posted as a FBS Customer Care Representative role in the Support Functions department at Capgemini.
Which team or department does the FBS Customer Care Representative at Capgemini belong to?
This FBS Customer Care Representative position is part of the Support Functions department at Capgemini. See the full job description for more information about the team structure and responsibilities.
How do I apply for the FBS Customer Care Representative position at Capgemini?
Click the "Apply Now" button on this page. You will be redirected to Capgemini's official application portal hosted on workable where you can submit your application directly.
When was the FBS Customer Care Representative job at Capgemini posted?
This FBS Customer Care Representative position at Capgemini was posted on Feb 4, 2026. Apply as soon as possible — early applications are often reviewed first.
FBS Customer Care Representative
Capgemini
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