Field Service Technician

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

The Field Service Engineer provides hands-on technical support by installing, maintaining, and troubleshooting technology equipment across Associated Bank locations. This role plays a critical part in keeping our technology running reliably while partnering with colleagues to deliver exceptional service.

Key Accountabilities

• Install and maintain computers, laptops, printers, IP phones, ATMs, digital signage, kiosks, and related technology equipment.

• Troubleshoot hardware, software, network connectivity, and communication issues.

• Manage laptop deployments, equipment replacements, and technology inventory.

• Lead technology installation and relocation projects.

• Perform preventive maintenance and inventory audits.

• Partner with IT teams and business partners to resolve technical issues.

• Support executive meetings with audio, video, and presentation technology.

• Assist with technical documentation and training.

Education & Experience

Required

• Associate's degree or equivalent combination of education and experience in Computer Servicing, Network Servicing, or Electromechanical Technology.

• 2+ years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.

• 2+ years of experience supporting IP telephones, Microsoft Windows operating systems, Microsoft Office, and Cat5e/Cat6 network cabling.

• Reliable transportation and the ability to lawfully drive.

• Ability to obtain HP, Data Card, and Lexmark service certifications within one year.

Preferred

• Associate's degree or equivalent combination of education and experience in Technical Writing.

• 4+ years of experience supporting enterprise hardware, Cisco networking equipment, Apple hardware, and technical documentation.

• 4+ years of experience supporting IP telephones, Microsoft Windows operating systems, Microsoft Office, and Cat5e/Cat6 network cabling.

Why You'll Love Working Here

At Associated Bank, you'll be part of a collaborative team that supports the technology our colleagues rely on every day. You'll have opportunities to work with a variety of technologies while making a meaningful impact across the organization. Apply today to make an impact.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$19.66 - $33.70 per hour