Customer Service Specialist
Hugobank
Full time
Fraud Monitoring Supervisor
Hugobank· Risk
About this role
The Fraud Monitoring Supervisor oversees end-to-end fraud surveillance operations, ensuring shift-based Fraud 24x7 monitoring, prompt investigation of alerts, and effective management of the Fraudulent Transaction Dispute Handling (FTDH) process. The role ensures regulatory compliance, operational continuity, enforce SOP adherence, and timely escalation of suspicious activities through supervision of on duty analysts and coordination with relevant departments.
Core Responsibilities:
- Oversee fraud monitoring systems and ensure all alerts are investigated promptly.
- Identify suspicious activities, conduct risk analysis, optimise fraud detection rules and machine learning models to balance detection efficiency and customer experience.
- Lead in-depth investigations into suspected or reported fraud trends, gathering digital evidence, transaction records, and customer information.
- Supervise on duty fraud analysts to ensure continuous 24x7 monitoring of digital transactions.
- Monitor transaction queues, assign workload, and manage shift coverage efficiently.
- Report daily statistics, operational issues, and system anomalies to the line Manager.
- Uphold confidentiality, compliance, and operational integrity in all monitoring activities.
- Ensure all alerts are handled within the defined SLA and escalation timelines.
- Maintain detailed shift handover logs, incident reports, and analyst performance records.
- Coordinate with relevant departments for real-time response to suspicious activity.
- FTDH portal inward and outward proper knowledge.
- Completely manage and be responsible for the FTDH task as per the regulatory requirements.
- Bachelor’s or master’s degree in a relevant field.
- Minimum of 2-3 years of experience in a fraud risk management unit, preferably within the banking or financial services industry.
- Proven track record of managing effective fraud risk management units.
- Strong analytical skills and experience with digital fraud detection technologies.
- Excellent leadership abilities and communication skills.
- Ability to thrive in a fast paced environment while balancing multiple tasks/projects simultaneously.
- Owing projects from start to finish based on imminent fraud behavior.
Frequently Asked Questions
Is the salary disclosed for the Fraud Monitoring Supervisor position at Hugobank?
The salary for this Fraud Monitoring Supervisor role at Hugobank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Fraud Monitoring Supervisor position at Hugobank located?
This Fraud Monitoring Supervisor role at Hugobank is based in Karachi, Sindh, Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Fraud Monitoring Supervisor role at Hugobank full-time or part-time?
This is listed as a Full time position. It is posted as a Fraud Monitoring Supervisor role in the Risk department at Hugobank.
Which team or department does the Fraud Monitoring Supervisor at Hugobank belong to?
This Fraud Monitoring Supervisor position is part of the Risk department at Hugobank. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Fraud Monitoring Supervisor position at Hugobank?
Click the "Apply Now" button on this page. You will be redirected to Hugobank's official application portal hosted on workable where you can submit your application directly.
When was the Fraud Monitoring Supervisor job at Hugobank posted?
This Fraud Monitoring Supervisor position at Hugobank was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Fraud Monitoring Supervisor
Hugobank
You'll be redirected to Hugobank's official application page on workable.