Guest Relation Agent
accorhotel
Guest Relation Agent
About this role
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check-into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
- Performs related duties and special projects assigned
Qualifications
- Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field
- 0-3 years of professional experience in guest relations, hospitality, or customer service roles
- Proficiency with Opera property management system or similar hotel management software
- Excellent written and verbal communication skills with strong interpersonal abilities
- Demonstrated passion for delivering exceptional guest service
- Strong organizational and time management skills with the ability to multitask effectively
- Professional presentation and impeccable grooming standards
- Ability to work flexible shifts, including evenings and weekends
- Problem-solving mindset with a customer-first approach
Additional Information
experience is an asset
Fluency in English, additional languages are a plus
Frequently Asked Questions
Is the salary disclosed for the Guest Relation Agent position at accorhotel?
The salary for this Guest Relation Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relation Agent position at accorhotel located?
This Guest Relation Agent role at accorhotel is based in Makkah, Makkah, Makkah Province, Saudi Arabia, Makkah Province, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relation Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relation Agent role at accorhotel.
How do I apply for the Guest Relation Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relation Agent job at accorhotel posted?
This Guest Relation Agent position at accorhotel was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relation Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.