Guest Relation Agent

accorhotel
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📍 Cairo📍 Cairo, , Egypt📍 egFull time

About this role

Company Description

Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

Job Description

  • Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
  • Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
  • Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
  • Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
  • Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
  • Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
  • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
  • Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
  • To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
  • Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Qualifications

-Bachelor's in Tourism , Languages or any related Field.
- ( 0-3 ) years experience working with Opera or a related system.
- Fluency in English is a must.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

Frequently Asked Questions

Is the salary disclosed for the Guest Relation Agent position at accorhotel?
The salary for this Guest Relation Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relation Agent position at accorhotel located?
This Guest Relation Agent role at accorhotel is based in Cairo, Cairo, , Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relation Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relation Agent role at accorhotel.
How do I apply for the Guest Relation Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relation Agent job at accorhotel posted?
This Guest Relation Agent position at accorhotel was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relation Agent
accorhotel
Apply for this role ↗

You'll be redirected to accorhotel's official application page on SmartRecruiters.