The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Act as the technical liaison between the customer project team (including customer’s Technology function) and internal Development Team resources 

• Document customer requirements and translate to internal systems and operations 

• Identify system gaps and enhancements needed to meet customer expectations 

• Convey technical requirements for B2B communication  

• Provides informal guidance to new team members  

• Impacts quality of own work and the work of others on the team; works within guidelines and policies 

• Facilitate project meetings with internal and external project teams 

• Successfully execute the Process Transformation Methodology, including: 

• Support documentation of customer expectations based on the signed contractual agreement  

• Capture the current processes of the customer 

• Document the results of the Implementation Survey 

• Lead Future State solution design based on customer requirements 

• Create process maps outlining integration  

• Document changes in roles and responsibilities 

• Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and C.H. Robinson) 

• Develop a testing plan with the customer and execute to the plan 

• Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals 

• Collaborate with the project team 

• Coordinate with the Project Manager to push meeting notes conducted as part of project execution 

• Execute the project plan including all deliverable dates and resource requirements 

• Oversee progress of project team resources, including functional support groups 

• Contribute toward development of tools, methodologies, and presentations for Implementation 

• Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups 

• Successfully transfer knowledge to customer account team as documented throughout project lifecycle 

• Provide support to customer account team during Go-live 

• Provide support as necessary to Business Development Team 

• Ensure compliance to SOC process 

Preferred: 

• Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability   

• Proficient in Microsoft Office Suite of programs 

• Excellent analytical and problem-solving skills 

• Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels 

• Ability to collaborate effectively with subject matter experts internally and externally at all levels  

• Understands key business drivers; uses this understanding to accomplish own work  

• Solves problems and analyzes possible solutions using technical experience and judgment and precedents  

• Explains complex information to others in straightforward situations  

• Values a diverse and inclusive work environment