Intake Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The casework coordinator provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The coordinator also manages a team providing resettlement casework services and works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.  This position reports to the program manager for resettlement.

Major Responsibilities:

Responsibilities include, but are not limited to:

Core Service Delivery:

• Coordinate pre-arrival case preparation, which may include case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters for clients.

• With support from the program manager, assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in the R&P, APA, RTCA, MG and program guidelines.

• Collaborate with other departments to encourage timely internal and external referrals.

Documentation, Compliance and Reporting: 

• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.

• Ensure reporting requirements are met in compliance with donor and organizational requirements.

Direct Client Services:

• Maintain a reduced active caseload of clients and ensure all clients receive the full range of services mandated.

• Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.

• Develop local resources for clients and share contact information across programs.

Staff Supervision and Other Responsibilities:

• Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching. Evaluate and report staff performance. 

• Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.

• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

• Ensure compliance of self and team with all policies, procedures and protocols of the agency.

• May train and lead the activities of volunteers and interns.

• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree in social work or related field of study required. Master degree preferred. 

Work Experience:  

• 3+ years of case management experience in a social services environment. 

• Experience working with vulnerable or underserved populations preferred

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

• Attention to detail and accuracy in work product.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Language Skills:   

• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal. 

Certificates or Licenses: 

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. 

• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card. 

Working Environment:   

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. 

• May require occasional weekend and/or evening work. 

• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes). 

Compensation: (Pay Rate: $26.78/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.