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IT Service Desk Intern

66degrees· Information Technology
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📍 Bangalore

About this role

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Job Summary

The IT Service Desk Intern will serve as the first point of contact for IT-related incidents and service requests. The role involves troubleshooting basic hardware, software, and network issues, escalating complex problems to higher-level support teams, and delivering excellent customer service to ensure a seamless end-user experience.

Key Responsibilities

  • Provide first-level technical support to end users for IT-related issues and service requests.
  • Manage and maintain IT assets and user access within a secure workspace.
  • Log, categorize, prioritize, and track support tickets through the IT ticketing system.
  • Troubleshoot hardware, software, operating system, application, and network connectivity issues.
  • Assist users with password resets, account unlocks, software installations, and basic application support.
  • Escalate unresolved or complex technical issues to the L2 support team with complete documentation and troubleshooting details.
  • Maintain accurate documentation of IT procedures, knowledge articles, and issue resolutions.
  • Educate users on IT best practices and common troubleshooting techniques.
  • Participate in on-call support rotations as required.
  • Contribute to continuous improvement initiatives to enhance service desk operations and user satisfaction.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
  • Fresher with prior internship experience in an IT Service Desk or Technical Support role.
  • Good understanding of Windows and macOS operating systems.
  • Working knowledge of Google Workspace, Google Administration, and common business applications.
  • Basic understanding of networking concepts such as TCP/IP, DNS, and VPN.
  • Strong troubleshooting and analytical skills with the ability to diagnose technical issues efficiently.
  • Excellent verbal and written communication skills with a customer-first approach.
  • Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications

  • ITIL Foundation certification or equivalent IT Service Management certification.
  • Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
  • Familiarity with remote desktop support tools and remote troubleshooting techniques.

 

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.

AI Transparency & Disclosure

As an AI transformation partner, 66degrees leverages intelligent solutions to enhance our recruitment experience. We utilize AI tools—including LinkedIn Recruiter’s Hiring Assistant and interview transcription technologies—to assist with sourcing, role analysis, and capturing interview highlights.

These tools augment our process, but we "Commit to Our Craft" by ensuring all final hiring decisions are made by our human Talent Team. By applying, you acknowledge the use of these technologies to help us "Win Together" in finding the best fit for our team.

Frequently Asked Questions

Is the salary disclosed for the IT Service Desk Intern position at 66degrees?
The salary for this IT Service Desk Intern role at 66degrees is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Desk Intern position at 66degrees located?
This IT Service Desk Intern role at 66degrees is based in Bangalore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Service Desk Intern at 66degrees belong to?
This IT Service Desk Intern position is part of the Information Technology department at 66degrees. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Desk Intern position at 66degrees?
Click the "Apply Now" button on this page. You will be redirected to 66degrees's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Service Desk Intern job at 66degrees posted?
This IT Service Desk Intern position at 66degrees was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk Intern
66degrees
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