Lead Qualification - Executive
myhq· Lead Qualification
About this role
Lead Qualification Associate
Lead Qualification • 1–2 Years • Full Time • Gurgaon • 6 Days a Week
Role Overview
We are seeking proactive and driven Pre-Sales Qualification Executives to manage high-volume incoming
and outgoing calls, qualify leads, and provide exceptional customer service. This role requires strong
communication skills, the ability to handle 150–200 calls per day, and prior experience in international client
handling.
Key Responsibilities
1. Lead Qualification & Communication
• Handle a high volume of inbound and outbound calls (150–200 calls/day) to qualify leads based on set
criteria.
• Engage potential clients, including international clients, by understanding their requirements and
offering relevant solutions.
• Maintain a high level of professionalism and cultural sensitivity in all customer interactions.
2. Data Management & Reporting
• Update client details and interaction history in the CRM system accurately.
• Prepare daily and weekly lead management reports.
• Ensure timely follow-up on missed call tickets and chat inquiries.
3. Client Support & Engagement
• Address customer inquiries with a courteous and problem-solving approach.
• Provide essential product/service details to leads, including international clients.
• Route complex issues to the appropriate teams when necessary.
4. Collaboration & Process Improvement
• Work closely with sales and marketing teams to improve lead qualification processes.
• Suggest process enhancements to boost team efficiency and client experience.
Required Skills & Qualifications
• Bachelor's degree preferred but not mandatory.
• 1–2+ years of experience in customer service, telemarketing, call centers, BPO, or related
fields, with proven experience handling international clients.
• Demonstrated ability to manage 150–200 calls per day efficiently without
compromising service quality.
• Excellent verbal and written communication in English (Hindi fluency a plus);
clear, neutral accent suitable for international client interactions.
• Familiarity with CRM systems and MS Office.
• Active listening, patience, empathy, and a customer-focused mindset.
• Ability to identify customer needs and provide suitable solutions quickly, given
high call volumes.
Preferred Qualifications
• Prior experience in pre-sales, telecalling, or customer service roles with international clients
(US/UK/APAC, etc.).
• Exposure to handling high-volume customer interactions (150+ calls/day).
• Experience working in a BPO/KPO or international call center setup.
Work Schedule & Location
• Working Days: 6 days a week.
• Location: Gurgaon.
Why Join Us
• Be part of a dynamic and supportive team.
• Opportunities for career growth and skill development.
• Gain experience in a fast-paced, high-volume, customer-centric international environment.
Frequently Asked Questions
Is the salary disclosed for the Lead Qualification - Executive position at myhq?
The salary for this Lead Qualification - Executive role at myhq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Qualification - Executive position at myhq located?
This Lead Qualification - Executive role at myhq is based in Gurugram, HR, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead Qualification - Executive role at myhq full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Lead Qualification - Executive role in the Lead Qualification department at myhq.
Which team or department does the Lead Qualification - Executive at myhq belong to?
This Lead Qualification - Executive position is part of the Lead Qualification department at myhq. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead Qualification - Executive position at myhq?
Click the "Apply Now" button on this page. You will be redirected to myhq's official application portal hosted on keka where you can submit your application directly.
When was the Lead Qualification - Executive job at myhq posted?
This Lead Qualification - Executive position at myhq was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Qualification - Executive
myhq
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