IoT Analytics Engineer
cloudthat
Managed Service Representative
cloudthat· Delivery Management
About this role
The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment
Job Title: Managed Service Representative
Location: Mumbai, Maharashtra
Experience: 2-3 Years
Working Days: 6 Days a Week
Job Type: Full-Time
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Job Description:
We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support.
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Key Responsibilities:
· Handle inbound and outbound customer service calls in multiple languages.
· Address customer inquiries, concerns, and complaints professionally and efficiently.
· Provide product/service information to customers.
· Resolve customer issues and escalate complex cases to the appropriate departments.
· Maintain accurate records of customer interactions and transactions.
· Adhere to company policies and procedures while delivering excellent customer service.
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Key Skills & Qualifications:
· Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
· Strong communication and interpersonal skills.
· Ability to manage and resolve conflicts.
· High level of patience and problem-solving ability.
· Basic computer skills for handling CRM systems and software.
· Prior experience in customer support or call centres is a plus but not mandatory.
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Educational Qualification:
· Graduation with a degree is a must.
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Salary:
· Competitive salary based on experience.
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Working Hours:
· Rotational shifts, including weekends and public holidays.
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Benefits:
· Health insurance and performance-based incentives.
· Training and development opportunities for career growth.
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If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!
Frequently Asked Questions
Is the salary disclosed for the Managed Service Representative position at cloudthat?
The salary for this Managed Service Representative role at cloudthat is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Managed Service Representative position at cloudthat located?
This Managed Service Representative role at cloudthat is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Managed Service Representative role at cloudthat full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Managed Service Representative role in the Delivery Management department at cloudthat.
Which team or department does the Managed Service Representative at cloudthat belong to?
This Managed Service Representative position is part of the Delivery Management department at cloudthat. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Managed Service Representative position at cloudthat?
Click the "Apply Now" button on this page. You will be redirected to cloudthat's official application portal hosted on keka where you can submit your application directly.
When was the Managed Service Representative job at cloudthat posted?
This Managed Service Representative position at cloudthat was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Managed Service Representative
cloudthat
You'll be redirected to cloudthat's official application page on keka.