Manager, Experience & Innovation Center
About this role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Executive Briefing Center (EBC) Manager, Center for Intelligent Water
At Xylem, our purpose is to empower our customers and communities to build a more water-secure world. The Center for Intelligent Water brings that purpose to life by connecting customers, partners, and Xylem experts to explore challenges, accelerate decisions, and strengthen the relationships that drive progress on the world's most critical water issues.
We're looking for an experienced EBC Manager to lead the Center for Intelligent Water experience program. You'll work alongside Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to create customer engagements that deepen trust, accelerate opportunities, and reinforce Xylem's leadership in solving the world's most critical water challenges.
Essential Duties/Principal Responsibilities
Own the overall Center for Intelligent Water program strategy, operating model, and roadmap, ensuring it reflects Xylem's mission and delivers value for customers and the business
Establish goals, success metrics, and performance reporting that connect Center outcomes to customer engagement, pipeline acceleration, and business impact
Own Center performance reporting and business impact measurement, leveraging engagement and customer feedback data to drive continuous improvement
Develop processes, standards, and governance for customer engagements and executive briefings that create consistent, high-quality experiences
Serve as the primary liaison between Sales, Marketing, Product, Innovation, Brand, and Executive Leadership, aligning teams around Center priorities and customer engagement objectives
Champion adoption and utilization of the Center across the organization, helping teams leverage the Center to strengthen customer relationships, accelerate opportunities, and drive business outcomes
Measure Center utilization, customer satisfaction, engagement outcomes, and business impact; identify opportunities to improve visitor experiences, briefing effectiveness, and operational efficiency
Share best practices and lessons learned across the organization to continuously raise the bar on customer experience
Monitor industry best practices and emerging trends in executive briefing and customer experience programs to ensure the Center remains a world-class destination
Manage Center operating budgets, resource planning, vendor relationships, and long-term capability development
Minimum Qualifications
8–12 years of experience in executive briefing centers, customer experience programs, enterprise marketing, or related fields
Proven experience working with senior leaders and executive customers
Strong strategic planning, stakeholder management, and program leadership skills
Excellent written and verbal communication and organizational abilities
Core Competencies
Strong strategic thinking and execution capability
Excellent stakeholder management and cross-functional collaboration skills
High level of ownership, accountability, and problem-solving ability
Ability to work effectively in a fast-paced, deadline-driven environment
This role supports Xylem's mission to solve water by creating executive experiences and customer conversations that build lasting partnerships and accelerate solutions for communities worldwide.
The salary range for this position is $120,000 to $140,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
#LI-SUTTONMOORE
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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