On-Site Youth Advocate

Job Description:

Scope of Position: Assess youth participants (aged 16-24) enrolled in the YouthBuild program and determine the most appropriate path to employment. Provide on-site support and assistance in all areas related to gaining and/or retaining employment and career advancement. Essential Functions: · Provide individualized assessment of work, family and personal development needs and opportunities · Determine eligibility and accurately complete required documentation for enrollment · Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment · Provide referrals to appropriate SLATE services, business services unit, online learning centers and community service or social service agencies when needed · Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency · Oversee customer activities and assist with workshop schedules · Track all customer activities including SLATE services, ITAs, and other initiatives · Create solutions to customer attendance problems · Maintain organized database of customers and keep detailed documentation of all contacts · Maintain accurate individual case files for each registered customer, ensuring each contain appropriate eligibility documents · Guide jobseekers through preparation of individual employment plans based on their specific occupational goals · Maintain customer files as specified by contractor · Share information with appropriate staff and/or funding agencies · Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules · Document all participant contacts and activities in case progress notes · Assist in the preparation of project reports as needed · Ensure that positive outcomes and goals are met as required by contract · Work with the team on implementing processes that increase customer engagement · Conduct program orientations · Other opportunities as available Education and Experience Requirements: · Career counseling experience · Ability to prioritize tasks and document visits and contacts · Demonstrated telephone, computer and written communication skills · Ability to maintain flexibility as needs of contract or contractor required · Bachelor’s degree or Associate’s degree, and three years of work experience in case management/human services or related experience · Knowledge of Microsoft Office applications

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.