Operations Executive
experian
Operations Executive
About this role
Company Description
About Copper
Copper is a facility services company serving clients across the United States, with a team based in Lebanon. We coordinate skilled field technicians across plumbing, electrical, carpentry, and general maintenance trades, for commercial real estate, retail, financial institutions, and hospitality clients. Our team works closely with US business hours, and we take pride in delivering a responsive, dependable service our clients can rely on.
Job Description
About the Role
As an Operations Executive, you will sit between our US clients and our network of field technicians, managing service requests from intake through to completion. You will assign the right technician to each job, keep all parties informed throughout, and ensure work is delivered to the standard our clients expect.
What You’ll Do
Act as the main point of contact between US clients and our network of field technicians and subcontractors, managing on demand calls and ongoing service contracts across plumbing, electrical, carpentry, and general maintenance
Review incoming service requests and assign the right technician or subcontractor based on trade, location, and availability
Brief technicians with all necessary job details, then coordinate and follow up closely throughout the task until it is completed
Track multiple jobs at once, keeping clients updated on progress and proactively flagging delays or issues before they escalate
Handle problems as they come up, rescheduling, reassigning, or escalating where needed to keep the client experience smooth
Communicate confidently and professionally with US based clients by phone and email throughout the working day
Report on job status, recurring issues, and key developments to your manager
Qualifications
What You’ll Bring
Strong command of English, written and spoken (this role is client-facing with US-based clients)
Bachelor’s degree preferred, ideally in engineering, business, or a related field
0–3 years’ experience in operations, engineering, or subcontracting preferred
Strong organisational skills and high attention to detail
Clear, confident communication and the ability to manage multiple priorities at once
Comfortable working under pressure in a fast-paced, service-driven environment
Flexibility to manage workload across the team’s operating hours
Additional Information
Work Schedule & Location
- This is a PM shift role, 4:00 PM to 1:00 AM, aligned with US business hours
- On-site position based in Zouk Mikael, Lebanon
Frequently Asked Questions
Is the salary disclosed for the Operations Executive position at jobsforhumanity?
The salary for this Operations Executive role at jobsforhumanity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Executive position at jobsforhumanity located?
This Operations Executive role at jobsforhumanity is based in lb, Mount Lebanon Governorate, Zouk Mikael, Zouk Mikael, Mount Lebanon Governorate, Lebanon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Executive role at jobsforhumanity full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Executive role at jobsforhumanity.
How do I apply for the Operations Executive position at jobsforhumanity?
Click the "Apply Now" button on this page. You will be redirected to jobsforhumanity's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operations Executive job at jobsforhumanity posted?
This Operations Executive position at jobsforhumanity was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Executive
jobsforhumanity
You'll be redirected to jobsforhumanity's official application page on SmartRecruiters.