Order Experience Representative, Support II

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

 

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

As a Customer Order Specialist, you will be a key player in our Order Experience (OEX) organization, responsible for all aspects of customer care related to the quote-to-order process. You will ensure the accurate entry of purchase orders and service contracts, acting as a subject matter expert for our customers and internal teams. Your role is crucial for delivering a positive ordering and invoicing experience to our customers and partners.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.

• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.

• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.

• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.

• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.

• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.

• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Qualifications

Minimum:

• High School diploma or equivalent.

• 1-2 years of experience in data entry, order management, or a related field.

• Strong data entry skills with high attention to detail and quality.

• Fluent in English (written and verbal).

• Solid professional work behaviors, including time management and teamwork.

Preferred:

• Intermediate level skills in Microsoft Office (Word, Excel, Outlook).

• Strong analytical skills and intermediate problem-solving abilities.

• Knowledge of service order policies and processes.

• Strong communication and customer service skills.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.