Housekeeping Supervisor
honorhealth
Patient Experience Coach
honorhealth· 70 HonorHealth Support Services
About this role
Primary City/State:
Virtual - ArizonaCategory:
Patient ServicesShift:
DayDepartment:
Patient ExperienceMonday-Friday, 8am-5pm
Hybrid
Must reside in Arizona
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Patient Experience Coach provides professional coaching and consultation to influence hospital leaders and direct care providers with delivering excellent patient experiences. In addition, the Coach will focus on coaching the execution of the HonorExcellence patient experience standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills, design and facilitate workshop/in-services, evaluate processes, analyze information and generate or refine training solutions.
ESSENTIAL FUNCTIONS
- Coaches direct care providers (especially opinion leaders) to build a foundation of service excellence and set high expectations, identify improvement opportunities, implement changes, deliberately practice evidence-based best practices, and sustain results.
- Coaches and partners with hospital leaders to develop, implement and improve the Patient Experience for patients.
- Measures and analyzes the results of the coaching provided and provides feedback and reports progress to Facility Executives and Leaders, Network Patient Experience Leaders, and HR Talent Development Leaders
- Teaches best practice Patient Experience concepts to leaders and staff through classroom, workshop and project and DMS Huddle coaching. Uses evidence based information to provide new knowledge and shape practice when applicable.
- Provides individual coaching to persons identified by formal and opinion leaders.
EDUCATION
- Bachelors or 4 years' work related experience Healthcare or related field Required
- Masters or advanced degree or equivalent in a healthcare field or related discipline. Preferred
EXPERIENCE
- 2 years, Coaching, delivering presentations, and interacting with management groups. Required
- 5 years, coaching, delivering presentations, and interacting with management groups. Preferred
LICENSE AND CERTIFICATIONS
- Other related healthcare certification and/or license. Upon Hire Required
- Other Current, valid State of Arizona or Compact State Registered Nurse license Upon Hire Preferred
- Other Certification in Crucial Conversations, Influencer-the Science of Change, Crucial Accountability Upon Hire Preferred
- DDI Coaching for Peak Performance. Upon Hire Preferred
We're all in for your career.
Frequently Asked Questions
Is the salary disclosed for the Patient Experience Coach position at honorhealth?
The salary for this Patient Experience Coach role at honorhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Experience Coach position at honorhealth located?
This Patient Experience Coach role at honorhealth is based in Virtual - Arizona. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Experience Coach role at honorhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Experience Coach role in the 70 HonorHealth Support Services department at honorhealth.
Which team or department does the Patient Experience Coach at honorhealth belong to?
This Patient Experience Coach position is part of the 70 HonorHealth Support Services department at honorhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Experience Coach position at honorhealth?
Click the "Apply Now" button on this page. You will be redirected to honorhealth's official application portal hosted on workday where you can submit your application directly.
When was the Patient Experience Coach job at honorhealth posted?
This Patient Experience Coach position at honorhealth was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Experience Coach
honorhealth
You'll be redirected to honorhealth's official application page on Workday.