Patient Journey Manager (KSA) - Riyadh

Overview

Job Purpose:

• Face of KKI, as single point of contact for HCPs and associated stakeholders. A Field based omnichannel conductor, with intimate knowledge of entire patient journey, focused on delivering a personalized, high value customer experience, shortening the patient journey and improving outcomes aligned with KKI’s Rare Disease portfolio.
• Partnering with internal and external stakeholders to deliver high quality scientific exchange, co-create and orchestrate initiatives, aligned to KKI priorities and strategy across the entire patient journey that deliver improved outcomes and optimize the impact of KKI products to the benefit of patients aligned with our mission to make people smile.

Responsibilities

Key Responsibilities:

• Single point of contact for HCPs and stakeholders, an ambassador for Kyowa Kirin within geography responsible for local implementation of Cluster & International Strategy and Patient and Customer Plan (PCP).
• Build business account strategies with practical insight from the field, applying the company vision, and develop the territory business plan following this strategy. Align and embed projects and plans to the overall brand plan by working cross functionally with Medical Affairs, Marketing, and Payer Value & Patient Access.
• An intimate understanding of entire patient journey, supporting ability to innovate and partner on interventions at any touchpoint, that shorten time to diagnosis for patients. Regarded as expert by cross functional team.
• Scientific and clinical knowledge of Nephrology and/or Haematology Oncology and KKI products that enables confident scientific and clinical discussion.
• Orchestrates and implements and contributes to omnichannel engagement strategy leveraging KKI assets, content and aligned to HCP preference and personalized value and experience.
• Achieve sales target and KPI’s through development of local account plans and execution of core strategy.
• Project manage agreed plans and initiatives to deliver on patient focused outcomes, in line with agreed budgetary requirements.
• Identify, develop, engage, and maintain professional relationships with external stakeholders including key treatment centers, clinicians managing patients, mapping of centers of expertise and medical experts in the area.
• Build networks that reflect entire patient journey, partnering with HCPs to provide solutions that benefit customers, patients and KKI.
• Able to articulate to local payers and other stakeholders clinical data, and model assumptions supporting evidence-based arguments for the economic value of KKI products in their accounts where applicable. Cross-functional working with the Payer Value & Patient Access (PV&PA) organisation to ensure access to KKI products and support the PV&PA organization in achieving the appropriate position in National and local national guidelines and formularies.
• Demonstrate a working understanding of health policy, rare disease and pharmaceutical industry environment, and the levers for influencing policy change.
• Proactively communicate insight and intelligence from KEEs (Key External Experts) and other stakeholders to shape strategy and support local and National solutions to benefit patients and unmet need.
• To attend selected local and international scientific meetings to update knowledge and develop relationships when applicable, taking an active role in Symposiums and Scientific Meetings. Provide briefing to the speakers of scientific events.
• Organize and act as a speaker in Clinical Sessions in hospitals in order to update on relevant scientific updates.
• Plan & deliver medical education programs using approved resources and tools, to improve patient outcomes and optimize the use of Kyowa Kirin products.
• Timely and accurate use of the customer record management (CRM) system and submitting of managerial reports.
• Ensures all activities and projects are carried out in compliance with the relevant laws, code(s) and guidelines.
• To be aware of Kyowa Kirin Group Code of Conduct and associated policies and procedures and other applicable laws, codes and regulations.
• Comply with the Kyowa Kirin competences, in terms of expected values and behaviours, in addition to Kyowa Kirin’s HR policies, procedures and guidelines.
• Ensures all activities are carried out within the framework of pharmaceutical regulations, strategy, and the company's quality policy. Follows all applicable rules and regulations.

Qualifications

Position Requirements:

• Experience of field Medical or Commercial roles within Rare Disease
• Stakeholder and KEE/TAE management experience
• Digital experience/expertise (multichannel management and Virtual engagement, email, webinar, Zoom/Teams)
• Excellent Arabic and English language required;
• Knowledge of local, regional, and national health systems and care delivery processes

Physical Requirements:

• Travelling in territory – expected on a weekly basis
• At home and office-based computer use – email, Virtual meetings
• Limited lifting (e.g. of marketing material)
• Driving - must hold valid driving license

Key Competencies specific to the role: (what traits or capabilities must they have in order to succeed, examples include presentation skills, attention to detail, capability to influence and negotiate)

Functional

• CX/PX Strategy, Management and Co-ordination
• Engagement/Omni-channel orchestration
• Scientific Knowledge

Behavioural

• Growth Mindset
• Collaboration/Teamwork
• Leadership and Integrity