Platform Support Analyst
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Platform Support Analyst
dentsuaegis· Dentsu Aegis Network India Private Limited
About this role
The purpose of this role is to support and maintain the dentsu Workfront global application within Global Business Platforms architecture providing a reliable, scalable, maintainable and highly available application services to the business.
Job Description:
Key Responsibilities -
- Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
- Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
- Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
- Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
- Ensure application support documentation is maintained and stored in a central repository.
- Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
- Knowledge and ability to interrogate code and configs to fix issues.
- Experience supporting global applications/platforms.
- Strong delivery focus and passion for quality and innovation.
- Problem-Solver and solutions-orientated.
- Excellent written and oral communication skills.
- Strong, vibrant inter-personal skills in both a group and one-to-one settings.
- Strong customer-service orientation.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to research application issues and products.
- Self-motivated and directed.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentFrequently Asked Questions
Is the salary disclosed for the Platform Support Analyst position at dentsuaegis?
The salary for this Platform Support Analyst role at dentsuaegis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Platform Support Analyst position at dentsuaegis located?
This Platform Support Analyst role at dentsuaegis is based in Bangalore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Platform Support Analyst role at dentsuaegis full-time or part-time?
This is listed as a Full time position. It is posted as a Platform Support Analyst role in the Dentsu Aegis Network India Private Limited department at dentsuaegis.
Which team or department does the Platform Support Analyst at dentsuaegis belong to?
This Platform Support Analyst position is part of the Dentsu Aegis Network India Private Limited department at dentsuaegis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Platform Support Analyst position at dentsuaegis?
Click the "Apply Now" button on this page. You will be redirected to dentsuaegis's official application portal hosted on workday where you can submit your application directly.
When was the Platform Support Analyst job at dentsuaegis posted?
This Platform Support Analyst position at dentsuaegis was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Platform Support Analyst
dentsuaegis
You'll be redirected to dentsuaegis's official application page on Workday.