Product Support Specialist

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.    Position Summary   The Product Support Specialist is responsible for owning and resolving product-related support requests, serving as a key liaison between Operations, Product, Implementation, and Technology teams. This role manages the full lifecycle of support tickets, ensuring timely, accurate, and high-quality resolution in alignment with established service level expectations. The Product Support Specialist conducts research, validates findings, and exercises sound judgment in troubleshooting issues, and determining appropriate escalation for resolution. This role also supports post-implementation stability, identifies recurring issues, and supports product performance and operational effectiveness.