Product Support Specialist

zuddl· Customer Success
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📍 Hyderabad, TG, IndiaFULL TIME

About this role

Zuddl is the unified events platform that gives B2B marketing teams complete ownership of their brand, their data, and their pipeline impact — across conferences, field events, webinars, and trade shows. Instead of duct-taping point solutions together or waiting on agencies and web dev queues, teams at Figma, CrowdStrike. Iterable, and Grafana Labs use Zuddl to design pixel-perfect event experiences, launch programs in minutes, and prove revenue impact back to the business — all from one platform they actually control.

Role Overview

As a Product Support Specialist, you will be the first responder to customer queries across channels. You’ll troubleshoot issues, guide users across the platform, and ensure high-quality resolutions, while helping us scale support via documentation and automation. This is a customer-facing, high-empathy, fast-response role, ideal for someone who thrives under pressure, loves problem-solving, and finds satisfaction in helping users succeed.

What YOU WILL DO


Tactical Support & Troubleshooting
  • Respond to real-time customer queries through Intercom chat, support tickets, or Slack channels.
  • Identify, diagnose, and resolve issues related to event setup, platform navigation, and integrations.
  • Collaborate with Product and Engineering on critical or unknown bugs.
Platform Navigation & Guidance
  • Help users locate the right modules and tools within the platform.
  • Explain workflows, dependencies, and integrations simply and clearly.
  • Share screen recordings, screenshots, or visual walkthroughs as needed.**
Support Process Optimisation
  • Maintain clear logs of tickets, SLAs, resolutions, and escalations.
  • Identify recurring issues and create playbooks for support standardisation.
  • Proactively recommend improvements to product UX/UI based on customer friction points.
Self-Service Knowledge Base
  • Create and update help centre articles and internal troubleshooting guides.
  • Support ticket deflection through educational content and short videos.
  • Work with Enablement to convert FAQs into customer-facing assets.
Cross-functional Collaboration
  • Enablement: Route complex onboarding issues or feature walkthroughs.
  • Engineering: Collaborate on ticket resolution and edge-case bugs.
  • Product: Provide UX feedback and recurring friction themes.
  • CSMs: Align on escalated customers and resolution plans.

What We're Looking For

  • 1–3 years in a SaaS support, helpdesk, or customer experience role.
  • Strong written communication; ability to explain complex issues simply.
  • Familiarity with support tools like Intercom, Zendesk/Freshdesk, Notion, Loom.
  • Patience, empathy, and calmness under pressure.
  • Prior experience with event platforms or technical support is a plus.

Why You Want To Work Here

  • 100% remote-first and global team
  • Growth-stage startup with visibility and ownership
  • ESOPs + performance-based rewards
  • Deep culture of learning, transparency, and bias-for-action
  • Flexible leave, health benefits, and generous work autonomy

Frequently Asked Questions

Is the salary disclosed for the Product Support Specialist position at zuddl?
The salary for this Product Support Specialist role at zuddl is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Specialist position at zuddl located?
This Product Support Specialist role at zuddl is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Specialist role at zuddl full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Product Support Specialist role in the Customer Success department at zuddl.
Which team or department does the Product Support Specialist at zuddl belong to?
This Product Support Specialist position is part of the Customer Success department at zuddl. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Specialist position at zuddl?
Click the "Apply Now" button on this page. You will be redirected to zuddl's official application portal hosted on keka where you can submit your application directly.
When was the Product Support Specialist job at zuddl posted?
This Product Support Specialist position at zuddl was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Specialist
zuddl
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