Quality Analyst - Senior Executive

EXL Talent Acquisition Team
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📍 Pune, Maharashtra, India
Attention To ConsistencyInternal CommunicationsInterpersonal Relationship BuildingLeadership CapabilitiesMicrosoft OfficeMicrosoft Power BI SoftwareMinitab Statistical SoftwareNumerical AnalysisWorking under Pressure

About this role

  • Conduct Transaction Monitoring as per guidelines defined in the QSD
  • Provide feedback to associates based on monitoring results
  • Prepare transaction monitoring reports and ensure timely and accurate reporting
  • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
  • Update Prompt with performance data to ensure timely and accurate reporting of SLAs
  • Participate in calibration exercises on a regular basis to ensure consistency in measurement.
  • Work closely with Trainer / SME and Operations team to conduct team huddles
  • Perform transaction processing as per defined policies and procedures 
  • Co-ordinate all process improvement initiatives
  • Understand and participate in baseline activities
  • Conduct Transaction Monitoring as per guidelines defined in the QSD
  • Provide feedback to associates based on monitoring results
  • Prepare transaction monitoring reports and ensure timely and accurate reporting
  • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
  • Update Prompt with performance data to ensure timely and accurate reporting of SLAs
  • Participate in calibration exercises on a regular basis to ensure consistency in measurement.
  • Work closely with Trainer / SME and Operations team to conduct team huddles
  • Perform transaction processing as per defined policies and procedures 
  • Co-ordinate all process improvement initiatives
  • Understand and participate in baseline activities

Higher Education Diploma with 1 - 2 years of relevant experience

Position Title, Responsibility Level

Sr. Executive - Quality Compliance Analyst

Function

Quality & Process Excellence

Reports to 

AM / Lead AM / Manager – Quality & Process Excellence

Permanent/ Temporary

 

Permanent

Span of Control

 

NA

Location 

 

All EXL Service Delivery Centers
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Frequently Asked Questions

Is the salary disclosed for the Quality Analyst - Senior Executive position at EXL Talent Acquisition Team?
The salary for this Quality Analyst - Senior Executive role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Analyst - Senior Executive position at EXL Talent Acquisition Team located?
This Quality Analyst - Senior Executive role at EXL Talent Acquisition Team is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Quality Analyst - Senior Executive position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Quality Analyst - Senior Executive job at EXL Talent Acquisition Team posted?
This Quality Analyst - Senior Executive position at EXL Talent Acquisition Team was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Analyst - Senior Executive
EXL Talent Acquisition Team
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