Quality Partner

Company Description

Job Description

• Part-time (0.8 FTE – Monday to Thursday), ongoing position
• Based at Head Office in Ringwood on the lands of the Wurundjeri People, with hybrid working options
• Enjoy generous Not-for-Profit Salary Packaging benefits of up to $18,550 p.a.

Help shape safer, stronger services
Are you passionate about improving service quality, customer safety, and continuous improvement in community healthcare?

Join Each's Quality Improvement and Risk team and play a key role in strengthening the systems, processes and culture that help us deliver safe, high-quality services to communities across Australia. Working closely with leaders and teams across the organisation, you'll support accreditation activities, quality improvement initiatives, clinical governance processes, and risk management practices that make a real difference to the people we serve.

Your role, your impact
As a Quality Partner, you'll help drive a culture of continuous improvement, customer safety and quality care across Each. By partnering with programs and leaders, you'll contribute to better outcomes for customers, stronger governance practices, and improved service delivery.

Key responsibilities:

• Support accreditation activities and help programs meet regulatory and quality standards
• Manage quality systems and processes that strengthen governance, risk management and service quality
• Analyse data and trends to identify opportunities for improvement and support evidence-based decision making
• Partner with teams across Each to implement quality improvement initiatives and achieve sustainable change
• Support incident and feedback management processes that enhance customer safety and service excellence

This is an opportunity to influence meaningful change across a large and diverse organisation while contributing to safer, better experiences for our customers and communities.

About you
You'll bring a strong understanding of quality improvement, clinical governance and risk management principles, and thrive in a collaborative, values-driven environment focused on continuous improvement and better customer outcomes.

You will also demonstrate:

• A minimum of 3 years' experience in healthcare
• Experience in quality improvement, quality assurance, clinical governance, or risk management
• Understanding of continuous improvement methodologies, quality systems and accreditation standards
• Experience analysing data, identifying trends and preparing reports
• Strong written communication, stakeholder engagement and relationship-building skills
• Ability to manage competing priorities and work effectively across diverse teams
• A collaborative, customer-focused approach to service improvement

What will make you stand out

• A degree in Quality Improvement, Quality Management, Health Management or a related discipline
• Experience supporting accreditation activities in healthcare or community services
• Familiarity with the National Safety and Quality Health Service Standards and other relevant quality frameworks
• Advanced reporting, audit, or data analysis experience
• Clinical Incident and complaints management experience

What's in it for you
At Each you'll be supported to be your best.

We provide:

• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
• Support your wellbeing – Discounted access to hundreds of gyms, pools and fitness centres through Fitness Passport
• Extra savings on the side – Access novated leasing for a cost-effective way to manage your vehicle expenses.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress
• More leave when you need it – 5 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave

Qualifications

Additional Information

To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ → ‘Careers’ → ‘Open Roles’ and search for this position.

For more information or a confidential conversation, contact Manju John, Quality Improvement and Risk Manager, at [email protected]

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don’t miss out and apply today!

Our Commitment to Inclusion at Each
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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