Recall Coordinator - Smile City Dental
About this role
We're Hiring: Recall Coordinator
Smile City Dental | Full-Time
Do you enjoy connecting with people and helping them stay on track with their oral health?
At Smile City Dental, we believe every patient deserves to feel cared for—even after they leave our office. We're looking for a friendly, organized, and motivated Recall Coordinator who loves building relationships, keeping schedules full, and ensuring patients never miss the care they need.
If you're passionate about creating exceptional patient experiences and thrive in a fast-paced dental office, we'd love to meet you!
Schedule
Full-Time
- Monday & Friday: 10:00 AM – 5:00 PM
- Tuesday – Thursday: 10:00 AM – 7:00 PM
- Saturday: 9:00 AM – 5:00 PM
What You'll Do
- Contact patients who are due or overdue for hygiene and treatment appointments
- Build and maintain a productive recall schedule
- Answer patient questions and provide outstanding customer service
- Schedule and confirm appointments
- Verify insurance when needed and assist with patient inquiries
- Maintain accurate patient records and recall systems
- Work closely with the clinical team to keep the schedule efficient and productive
- Build lasting relationships that encourage patients to return for ongoing care
What We're Looking For
- Minimum 2 years of dental administration experience (required)
- Experience with recall systems, scheduling, and dental insurance
- Strong communication, organization, and multitasking skills
- A friendly, energetic, and patient-focused personality
- Comfortable making outbound calls and building rapport with patients
- Multilingual candidates are an asset
What We Offer
- Competitive hourly wage
- Comprehensive dental, medical, and extended health benefits
- RRSP contribution program
- Continuing education and professional development opportunities
- Supportive and collaborative team environment
- Opportunities for career growth within our organization
If you love building relationships and making a difference one conversation at a time, we'd love to hear from you. Apply today!
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Compensation is based on experience and qualifications. Hourly rate ranges from $22 to $26 per hour
We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
We use AI tools to support parts of our hiring process, but all interviews and final decisions are led by real people who value genuine connection and human judgment.
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You'll be redirected to smilecitydental's official application page on Greenhouse.