Regional Operations Manager | North Auckland and Northland | Full Time

Company Description

At Lumino The Dentists, we're proud to be New Zealand's largest dental provider, with over 120 practices nationwide. We are committed to delivering exceptional patient care through clinical excellence, innovation, and strong operational support. Joining Lumino means becoming part of a collaborative organisation that values its people and is dedicated to creating healthy smiles for New Zealanders

Job Description

Are you a dynamic, people-focused leader with experience managing multiple sites? Do you thrive in a fast-paced, customer-focused environment? Lumino The Dentists is looking for a Regional Operations Manager to lead a portfolio of practices across North Auckland and Northland, driving operational excellence while supporting our teams to deliver outstanding patient experiences.

What You'll Be Doing

• Lead and support a portfolio of dental practices across North Auckland and Northland to achieve operational, commercial, and clinical success.
• Partner with Practice Managers and clinical teams to build high-performing, engaged, and customer-focused practices.
• Coach, mentor, and develop leaders to drive team capability, accountability, and continuous improvement.
• Monitor key performance indicators and implement strategies to improve patient experience, operational efficiency, and financial performance.
• Collaborate with Recruitment, People & Culture, Marketing, Finance, and Clinical teams to ensure practices are well-supported and aligned with business objectives.
• Drive workforce planning, practice performance, and the successful delivery of regional and national initiatives.
• Foster a positive culture that reflects Lumino's values and commitment to exceptional patient care.

Qualifications

• Demonstrated experience managing multi-site operations, ideally within healthcare, dental, retail, hospitality, or another customer-focused environment.
• Proven ability to lead, coach, and develop high-performing teams across multiple locations.
• Strong commercial acumen with the ability to interpret performance metrics and drive business outcomes.
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships across all levels of the organisation.
• Highly organised with the ability to balance competing priorities while maintaining a strong focus on patient care and operational excellence.
• A collaborative, solutions-focused approach and a genuine passion for developing people and improving performance.

Additional Information

• Join New Zealand's largest dental network with opportunities to make a meaningful impact across the region.
• Work within a supportive, values-driven culture that encourages collaboration and innovation.
• Access to modern systems, tools, and resources to help you succeed.
• Ongoing professional development and leadership opportunities.
• Be part of a team committed to creating healthy smiles and positive experiences for communities across North Auckland and Northland.

Ready to apply?
We’d love to hear from you! Submit your resume and a brief cover letter telling us why you’d be a great fit for our team.