Representative - Revenue Cycle Customer Service
honorhealth· 70 HonorHealth Support Services
About this role
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
Billing and Revenue CycleShift:
DayDepartment:
Patient Collections-Self PayMonday through Friday 8:00 AM to 4:30 PM.
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefits and adjudication and terminology.
ESSENTIAL FUNCTIONS
- Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.
- Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
- Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.
EDUCATION
- High School Diploma or GED Required
EXPERIENCE
- 1 year Healthcare Collections or Customer Service Required
- 1 year Medical Terminology Preferred and
- 1 year Medical Insurance Adjudication/Benefit Preferred
LICENSES AND CERTIFICATIONS
We're all in for your career.
Frequently Asked Questions
Is the salary disclosed for the Representative - Revenue Cycle Customer Service position at honorhealth?
The salary for this Representative - Revenue Cycle Customer Service role at honorhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Representative - Revenue Cycle Customer Service position at honorhealth located?
This Representative - Revenue Cycle Customer Service role at honorhealth is based in Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Representative - Revenue Cycle Customer Service role at honorhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Representative - Revenue Cycle Customer Service role in the 70 HonorHealth Support Services department at honorhealth.
Which team or department does the Representative - Revenue Cycle Customer Service at honorhealth belong to?
This Representative - Revenue Cycle Customer Service position is part of the 70 HonorHealth Support Services department at honorhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Representative - Revenue Cycle Customer Service position at honorhealth?
Click the "Apply Now" button on this page. You will be redirected to honorhealth's official application portal hosted on workday where you can submit your application directly.
When was the Representative - Revenue Cycle Customer Service job at honorhealth posted?
This Representative - Revenue Cycle Customer Service position at honorhealth was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Representative - Revenue Cycle Customer Service
honorhealth
You'll be redirected to honorhealth's official application page on Workday.